Clinical Coordinator, Physician Health Program (15 Month Contract)

Doctors of BC • Vancouver, BC

3d • CA$90,640 - CA$113,300 • Remote

About The Position

The Clinical Coordinator, Physician Health Program joins a team of experienced health professionals providing services that support physicians and trainees in overcoming challenges that are affecting their health and well-being. Starting from the initial contact, and continuing for weeks or even years, you will assist clients who are faced with a range of issues including physical or mental illness, substance use, relationship difficulties, workplace stress or burnout, workplace relationships, regulatory complaints and more. The Clinical Coordinator is responsible for receiving and screening incoming requests for service from physicians and physicians-in-training and deciding the level of intake assessment required to understand the client’s needs. They will co-create and implement follow-up treatment plans with our staff physicians to assist clients in achieving their goals and connect clients to appropriate community resources. The Clinical Coordinator will case manage numerous physician and physician-in-training clinical cases and ensure that up-to-date clinical notes and case summaries are maintained and consistent with PHP documentation standards. Additionally, they will assist in managing relationships with external service providers and will also be encouraged to suggest improvements to service standards and participate in periodic reviews of the overall effectiveness of the Program.

Requirements

• A graduate (Master’s level) university degree and/or a recognized professional designation in a specialized field (Social Work, Counselling Psychology, Vocational Rehabilitation), and up to six years of progressive experience, preferably in case management or disability management
• Knowledge of mental health disorders and appropriate treatment, including counseling theoretical orientations.
• Advanced interpersonal communication skills, including excellent written and oral communication and rapport building skills with clients
• Ability to prioritize and balance multiple responsibilities in an environment that shifts between planned activities and responding to urgent client needs.
• Ability to respond flexibility to evolving clinical cases that may shift rapidly from low to high risk scenarios.
• Ability to problem solve quickly and calmly under fast-paced work environment.
• Anticipates, identifies, and defines problems and seeks root causes to develop and implement practical and timely solutions.
• Ability to promote and maintain effective and collaborative working relationships with team members, community partners, stakeholders, and others.
• Ability to handle highly confidential information in a discreet and professional manner.
• Demonstrated self-awareness in a team context.
• High degree of attention to detail, particularly in data management and record keeping tasks.
• Demonstrated proficiency with PC based software, particularly Microsoft PowerPoint, Word, Excel, and Outlook
• Ability to work flexible hours with a significant amount of remote work required.
• Space within your home to work remotely free from distraction is required.

Nice To Haves

• Registration as a nurse, psychiatric nurse, occupational therapist, social worker, psychologist, or clinical counsellor in BC is an asset.
• Knowledge of mental health community resources, and provincial systems, regulations, and policies is an asset.

Responsibilities

• Receiving and screening incoming requests for service from physicians and physicians-in-training.
• Deciding the level of intake assessment required to understand the client’s needs.
• Co-creating and implementing follow-up treatment plans with staff physicians.
• Connecting clients to appropriate community resources.
• Case managing numerous physician and physician-in-training clinical cases.
• Ensuring that up-to-date clinical notes and case summaries are maintained and consistent with PHP documentation standards.
• Assisting in managing relationships with external service providers.
• Suggesting improvements to service standards.
• Participating in periodic reviews of the overall effectiveness of the Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level