Clinical Concierge Patient Care Assistant (PCA) - Urgent Care
About The Position
The Clinical Concierge Patient Care Assistant (PCA) provides quality care focused on the comfort and wellbeing of the patient and family, centered on basic patient care activities and customer service-oriented delivery of care to patients under the direction of a Registered Nurse, ARNP, PA-C, or Physician. This role involves maintaining confidentiality of all patient records and other proprietary information, ensuring patient privacy and dignity. The PCA will use exceptional AIDET skills to communicate effectively and courteously with patients appropriate to their developmental status or age. This position requires a highly collaborative approach to services in a clinic environment.
Requirements
- Certified Nursing Assistant Certification with the State of Washington or Obtain MA-R within 60 days of hire and maintain
- BLS obtained within 30 days of hire
Responsibilities
- Greets patients and assists in registration as needed based on clinic workflow and patient needs
- Documents all pertinent visit information in the medical record
- Assists physicians, physician assistant and/or nurse practitioner in exam rooms; performs and/or assists with nursing procedures for a wide variety of illnesses and injuries as appropriate to scope of practice under the supervision of a physician or other provider
- Escorts patients to exam rooms, interviews patients, measures vital signs and provides verbal report to provider
- Discharges and assists with patient check out and provider referral process; provides instructions to patients as instructed by provider
- Keeps exam rooms stocked with appropriate levels of medical supplies; maintains instruments and assists with sterilization, as required
- Maintains logs and required checklists
- Calls patients to convey normal test results and/or for customer service purposes
- Takes telephone messages and provides feedback and answers
Benefits
- Flexible schedule
- Team-based care model
- No patient panels
- Modern clinic environment: Technology-enabled clinics designed for today’s clinician and clinical staff
- Competitive compensation enhanced by volume incentives
- Customer experience bonuses
- Sign-on bonuses
- Tuition assistance
- Comprehensive benefits package
- Medical benefits
- Dental benefits
- Retirement benefits
- Paid time off
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
