Clinical Concierge Patient Care Assistant (PCA) - Urgent Care

MultiCare Health System•Spokane, WA

17h•Onsite

About The Position

Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 400,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most.

Requirements

Certified Nursing Assistant Certification with the State of Washington or Obtain MA-R within 60 days of hire and maintain
BLS obtained within 30 days of hire

Responsibilities

Greets patients and assists in registration as needed based on clinic workflow and patient needs
Documents all pertinent visit information in the medical record
Assists physicians, physician assistant and/or nurse practitioner in exam rooms; performs and/or assists with nursing procedures for a wide variety of illnesses and injuries as appropriate to scop of practice under the supervision of a physician or other provider
Escorts patients to exam rooms, interviews patients, measures vital signs and provides verbal report to provider
Discharges and assists with patient check out and provider referral process; provides instructions to patients as instructed by provider
Keeps exam rooms stocked with appropriate levels of medical supplies; maintains instruments and assists with sterilization, as required
Maintains logs and required checklists
Calls patients to convey normal test results and/or for customer service purposes
Takes telephone messages and provides feedback and answers