Clinical Communications Coordinator

LifeCenter Northwest•Bellevue, WA

21d•$30 - $44•Remote

About The Position

The Clinical Communications Coordinator (CCC) screens, triages, and actively manages organ donor referrals. The role evaluates referral acuity and potential donation suitability, coordinates follow-up, and completes related documentation. The CCC gathers and summarizes clinical details to support internal partners in assessing donation potential and maximizing donation performance. The position helps identify opportunities, initiate appropriate next steps, and facilitate timely action to preserve donation opportunities. The coordinator maintains proactive communication with hospital care teams, coordinates referral follow-up, and collaborates with internal and external stakeholders to move referrals forward toward donation or closure. Although the position is remote, the employee must reside in or relocate by the date of hire to LifeCenter Northwest’s donation service area, which includes Washington, Alaska, Northern Idaho, and Montana. The position has no formal supervisory responsibilities.

Requirements

Bachelor’s degree or equivalent; applicable work experience and tenure may substitute for education.
At least one year of experience in a clinical healthcare environment or in referral triage, referral management, organ donation, or tissue donation coordination.
Experience applying medical terminology, interpreting clinical information, and communicating in fast-paced healthcare or donation settings.
Experience with electronic medical records.
Working knowledge of computers and smartphones, with at least intermediate proficiency in Outlook, Word, Excel, or comparable software.
Ability to work independently, manage multiple priorities, and function effectively in a remote team setting.
Ability to analyze situations, solve problems, and support ongoing process improvement.
Ability to learn new tools, applications, and technologies quickly and independently.
Ability to present the donation process in formal and informal educational settings.
Strong customer-service and interpersonal skills, including the ability to connect quickly with people from diverse backgrounds.
Compassion, conscientiousness, ethical conduct, and respectful communication.
Knowledge of relevant medical terminology and pathology, and ability to translate complex medical information into understandable language for professionals from various disciplines.
Ability to maintain accurate records, perform calculations, and follow written SOPs, work instructions, and guidelines.
Strong written and verbal communication skills, including accurate and professional documentation.
Ability to work effectively in a high-volume, time-sensitive, team-based environment.
Proof of COVID-19 vaccination or an applicable medical or religious exemption is required as a condition of employment upon offer.
Must reside in or relocate by the date of hire to LifeCenter Northwest’s donation service area: Washington, Alaska, Northern Idaho, or Montana.
Must uphold LifeCenter’s core values of integrity, collaboration, courage, and service.

Nice To Haves

Experience working as a nurse, paramedic, respiratory therapist, or in a similar position, and/or experience in organ or tissue donation.
Experience with Epic, Cerner, or Medtech electronic medical record systems.

Responsibilities

Respond promptly and accurately to death notifications and referral calls.
Evaluate referrals for potential donation suitability using established guidelines, knowledge, and experience.
Work with hospital staff to obtain complete medical information while assessing donation eligibility.
Review electronic medical records, compile medical history and clinical information, and enter pertinent referral information into iTransplant.
Communicate referral screening information to internal partners and provide additional details as requested.
Obtain and maintain access to electronic medical records at participating facilities, with a goal of access to at least 80% of available facilities.
Assess clinical updates and determine their context and whether escalation is appropriate.
Share donor information and updates with healthcare teams and relevant LifeCenter Northwest staff to support coordination and resource allocation.
Follow up daily with donor hospital partners according to active referral acuity and assess whether an on-site presence or other action is needed to preserve donation opportunities.
Receive procurement, allocation, and other calls or recorded messages, then process or route them to the appropriate staff member or team.
Update medical records and complete iTransplant chart corrections accurately and promptly.
Maintain confidentiality of donor, recipient, and other identifying information, and provide exemplary customer service.
Collaborate with the intake service team (Statline), hospital staff, recovery partners, and LifeCenter teams to facilitate donation outcomes.
Keep the shared EMR Access board current so cross-department staff can see access status and identify support needs.
Contribute to case reviews and process improvement efforts to improve referral management workflows and donation outcomes.
Partner with quality assurance, training, and process improvement teams to enhance effectiveness and efficiency.
Assist colleagues with referral intake and management, including strategies to improve donation outcomes.
Participate in departmental and organizational meetings and support cross-training and educational observation opportunities as determined by leadership.
Complete required training and modules, maintain required certifications and annual Core Competencies, demonstrate engagement, and comply with applicable laws, regulations, and organizational policies and procedures.

Benefits

Medical, dental, and vision insurance.
Basic life insurance, accidental death and dismemberment insurance, long-term disability insurance, and travel accident insurance.
Optional supplemental life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage, and pet insurance.
403(b) program with an employer match of up to 7% after one year of service; employees are automatically enrolled at 3% and may change their enrollment.
Employee Assistance Program (EAP).
Quarterly wellness reimbursement.
Paid holidays.
119 hours of PTO annually at the start of employment.
Health Time Off earned at one hour per 30 hours worked.
Paid living donor leave.
Two weeks of paid jury duty leave after six months of service.
Three weeks of paid parental leave after one year of service.
Potential additional compensation through overtime, extra call pay, extra call worked, overnight differential, and holiday stipend pay.