Clinical & Client Services Administrative Assistant

Kenneth Young Center•Hoffman Estates, IL

2d•Onsite

About The Position

Kenneth Young Center is a 501(c)(3) not-for-profit dedicated to providing comprehensive outpatient behavioral health services to individuals of all walks of life. Located in the Northwest suburbs of Chicago, we offer a wide range of services including outpatient therapeutic care, recovery-oriented support, community prevention, LGBTQ+ outreach, older adult services, and crisis intervention. Our team welcomes and celebrates unique perspectives and represents the diversity and vitality of our local communities. Join our team to grow in your career while building stronger, healthier communities.

Requirements

HS Diploma/GED required.
Previous experience with healthcare administration or social services.
Reception and office experience.
Computer skills: typing, word, excel, electronic health record systems, online applications, team messaging communication platforms.

Nice To Haves

Bachelor's or Associate in Healthcare or Human Services preferred.

Responsibilities

Works out of Schaumburg Township office to provide reception support for psychiatric provider.
Answers and processes phone calls, greets clients, notifies of client arrivals, schedules appointments.
Provides clinical administrative assistant to child & adolescent psychiatric provider to support refills, documentation requests, and facilitate communication.
Ensures that building is opened up each morning as per opening procedure.
Managing daily site operation including: mail distribution, accepting deliveries, ordering supplies, printing appointment tickets, maintaining supply of internal forms, coordinating interface with the Elk Grove and Mt. Prospect offices and ensuring files and records are kept secure.
Answer, screen and forward all incoming calls to appropriate staff.
Greet clients as they arrive for appointments.
Sign-in clients; collect and receipt payments for services.
Notify therapist/doctor of client’s arrival on a timely basis.
Conduct Fee Settings with Clients.
Meet with clients to assess income and set fees.
Verify insurance benefits for insured clients.
Set up client payment plans when needed.
Communicate Schaumburg Township building issues – site closure, maintenance, computer upgrades, safety, room usage, etc.
Work with IS department on charts as needed.
Provide support to psychiatrist when on site: Scheduling/rescheduling appointments, Completing medication authorizations, calling pharmacies and insurance companies, Ensuring charts are available for doctor, Manage medication refill requests and Doctor First, Prepare medical forms and letter requests, Managing provider schedules, coordinating with scheduling staff at Elk Grove.
Processing and maintenance of records – electronic scanning of records.
Various other duties as directed by supervisor.
Be a productive member of the staff.
Demonstrate cooperation.
Take the initiative to act on own.
Use excellent judgment.
Communicate clearly.
Make use of supervision.
Demonstrate a sense of compassion with a clear understanding of mental illness.
Ability to assist clients in understanding the financial responsibilities attached to treatment and collect/arrange for payment accordingly.
Ability to interact with the public in getting and/or giving information.
Knowledge of CIS and/or ability to learn CIS.
Ability to handle crisis situations.
Customer/Client focus - ability to cultivate relationships with patients on an appropriate level.
Goal oriented.
Ability to multi-task.
Flexibility.
Collaboration skills.
Technical capacity – Intermediate experience in MS Office – Outlook, Word and Excel.
Accurately record hours worked in the electronic timekeeping system (on a daily basis when possible) in accordance with the timekeeping policy and practice.

Benefits

403(b) plan with organizational matching
Medical Insurance (Blue Cross and Blue Shield of Illinois - BCBS)
Dental (BCBS), and Vision Insurance (BCBS) with low employee premiums
Long Term and Short Term Disability (BCBS), no cost to employee
Flexible Spending Account (with annual rollover)
Basic life insurance (50k) paid for by the organization and option for additional voluntary coverage for self, spouse, or dependents (BCBS)
Incentive program with potential for quarterly bonuses
Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit)
Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)
4 weeks of Paid Time Off (With increases based on seniority)
8 Paid Organization-Wide Holidays
3 Personal Floating Holidays annually