Client Services Administrative Coordinator
About The Position
The Client Services Administrative Coordinator provides administrative and clerical support to ServiceNet's Client Support Department, which manages Social Security and other benefit funds on behalf of clients. The role processes client mail, maintains accurate paper and electronic records, supports data entry in client financial management systems, and responds to routine inquiries from staff and clients. It requires accuracy, organization, and discretion when handling confidential client financial and personal information. This is an on-site position in Northampton, Massachusetts, scheduled for 40 hours per week, Monday through Friday, from 9:00 a.m. to 5:00 p.m. Pay is $19.00–$22.00 per hour, paid bi-weekly.
Requirements
- High school diploma or GED.
- At least one year of administrative, clerical, or office support experience.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines accurately.
- Proficiency with Microsoft Office (Word, Excel, and Outlook) and ability to learn agency financial software.
- Ability to maintain strict confidentiality of client financial and personal information in accordance with agency policy and applicable privacy laws.
- Strong written and verbal communication skills.
- Valid driver's license and reliable transportation for occasional travel between ServiceNet program sites.
Nice To Haves
- Associate's degree.
- Experience in a financial, benefits, or human services setting.
Responsibilities
- Process incoming and outgoing client mail, including sorting, opening, logging, and routing it to appropriate staff.
- Maintain organized paper and electronic filing systems for client financial and benefits records.
- Prepare routine correspondence, forms, and other documents as needed.
- Assist with data entry and recordkeeping in client financial management systems.
- Respond to routine inquiries, schedule appointments, and assist staff and visitors as needed.
- Perform other administrative duties as assigned by the Rep Payee Program Manager.
Benefits
- Health insurance
- Dental insurance
- Paid time off and generous time-off package
- 401(k) matching (the posting also describes a 403(b) retirement plan with employer matching)
- Tuition assistance
- Training and development
- Wellness resources
- Long-term disability benefits
- Paid life insurance
- Advancement opportunities
- Several additional benefit options
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
