Clinical Care Specialist

Horizon Health Services • Village of Orchard Park, NY

4d • $20 - $21 • Onsite

About The Position

This role is for a Clinical Care Specialist at Horizon, a company recognized as a Best Place to Work in NYS for 18 consecutive years. The position involves providing care coordination, working with multidisciplinary teams, conducting toxicology tests, responding to crisis situations, reviewing patient records, completing internal training, and interacting positively with children, adolescents, and their families. The role also requires experience with computerized office environments and EHR systems, completing record requests, monitoring clinical data, and providing support to patients and the clinical treatment team.

Requirements

• Bachelor’s degree with 1 year of Behavioral Health or related experience required.
• Associates degree with 2 years of Behavioral Health or related experience required.
• Associates degree with at least 1 year of experience in a Horizon Health site required.
• High School Diploma with 6 years of Behavioral Health or related experience required.

Responsibilities

• Provide various forms of care coordination by relaying medication statuses with patient/counselor and following up on completion of releases, paperwork, and status update reports, and/or applications.
• Work closely with multidisciplinary clinical teams
• Conduct toxicology tests with patients
• Respond to calls and walk-ins presenting at the clinic in crisis situations.
• Review and flag patient records to ensure required updates are prepped and/or made timely.
• Successfully complete internal training and credentialing process to perform approved clinical services such as educational and process group activities.
• Ability to relate to children/adolescents presenting with mental health and/or Substance use concerns, and their families of diverse ethnic, cultural, and socioeconomic backgrounds. Will need to have the ability to interact with them in a positive, supportive, and cooperative manner.
• Experience working in a computerized office environment with word processing, database and spreadsheet skills sufficient to prepare correspondence, reports, and forms, including the willingness to learn new software applications.
• Complete records requests (disability requests/attorney requests/patient request, etc). This may vary by clinic.
• Monitors clinical and non-clinical data via internal Electronic Health Record (EHR), internal dashboards and reports, as well as and regional informational health systems.
• Provide support and triage to patients relative to importance of following up with behavioral health and medical providers, as appropriate.
• Help offer support to patients being seen for medication only services
• Support the clinical treatment team including providers and clinicians including follow up and outreach for engagement purposes.
• Participates in data collection with active patients
• Provide support to patients relative to importance of following up with behavioral health and medical providers, as appropriate.

Benefits

• 401(k) AND profit-sharing programs
• Student Loan Assistance
• 10% discount on tuition through a partnership with Capella University for employees and their families (includes spouses and children up to age 30)
• Paid time off and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level