Clinical Care Specialist

Horizon Career • Orchard Park, NY

4d • Onsite

About The Position

Are you seeking a rewarding and fulfilling career in the Mental Health and Substance Use field? Do you have a passion for helping people in our community? Apply to be a Clinical Care Specialist today! At Horizon, you’ll enjoy a supportive, team-based work environment. We offer a seamless onboarding experience that’ll ensure your success in your new role. As a Clinical Care Specialist at Horizon, you will provide various forms of care coordination by relaying medication statuses with patient/counselor and following up on completion of releases, paperwork, and status update reports, and/or applications. You will work closely with multidisciplinary clinical teams, conduct toxicology tests with patients, and respond to calls and walk-ins presenting at the clinic in crisis situations. You will also review and flag patient records to ensure required updates are prepped and/or made timely. Successfully complete internal training and credentialing process to perform approved clinical services such as educational and process group activities. You will need the ability to relate to children/adolescents presenting with mental health and/or Substance use concerns, and their families of diverse ethnic, cultural, and socioeconomic backgrounds, interacting with them in a positive, supportive, and cooperative manner. Experience working in a computerized office environment with word processing, database and spreadsheet skills sufficient to prepare correspondence, reports, and forms, including the willingness to learn new software applications is required. You will complete records requests (disability requests/attorney requests/patient request, etc). This may vary by clinic. You will monitor clinical and non-clinical data via internal Electronic Health Record (EHR), internal dashboards and reports, as well as regional informational health systems. Provide support and triage to patients relative to importance of following up with behavioral health and medical providers, as appropriate. Help offer support to patients being seen for medication only services and support the clinical treatment team including providers and clinicians including follow up and outreach for engagement purposes. Participates in data collection with active patients. Provide support to patients relative to importance of following up with behavioral health and medical providers, as appropriate.

Requirements

• Bachelor’s degree with 1 year of Behavioral Health or related experience required.
• OR Associates degree with 2 years of Behavioral Health or related experience required.
• OR Associates degree with at least 1 year of experience in a Horizon Health site required.
• OR High School Diploma with 6 years of Behavioral Health or related experience required.
• Experience working in a computerized office environment with word processing, database and spreadsheet skills sufficient to prepare correspondence, reports, and forms, including the willingness to learn new software applications.

Responsibilities

• Provide various forms of care coordination by relaying medication statuses with patient/counselor and following up on completion of releases, paperwork, and status update reports, and/or applications.
• Work closely with multidisciplinary clinical teams
• Conduct toxicology tests with patients
• Respond to calls and walk-ins presenting at the clinic in crisis situations.
• Review and flag patient records to ensure required updates are prepped and/or made timely.
• Successfully complete internal training and credentialing process to perform approved clinical services such as educational and process group activities.
• Ability to relate to children/adolescents presenting with mental health and/or Substance use concerns, and their families of diverse ethnic, cultural, and socioeconomic backgrounds. Will need to have the ability to interact with them in a positive, supportive, and cooperative manner.
• Experience working in a computerized office environment with word processing, database and spreadsheet skills sufficient to prepare correspondence, reports, and forms, including the willingness to learn new software applications.
• Complete records requests (disability requests/attorney requests/patient request, etc).
• Monitors clinical and non-clinical data via internal Electronic Health Record (EHR), internal dashboards and reports, as well as and regional informational health systems.
• Provide support and triage to patients relative to importance of following up with behavioral health and medical providers, as appropriate.
• Help offer support to patients being seen for medication only services
• Support the clinical treatment team including providers and clinicians including follow up and outreach for engagement purposes.
• Participates in data collection with active patients
• Provide support to patients relative to importance of following up with behavioral health and medical providers, as appropriate.

Benefits

• 401(k) AND profit-sharing programs
• Student Loan Assistance
• 10% discount on tuition through a partnership with Capella University for employees and their families (includes spouses and children up to age 30)
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree