Clinical Care Specialist Lead

NextCare • Prescott Valley, AZ

18h • Onsite

About The Position

NextCare Urgent Care is looking for a Clinical Care Specialist Lead to be part of our urgent care team. The role of the Clinical Care Specialist Lead will involve regularly leading a team of Clinic Care Specialist working in our urgent care clinics. Under the direct supervision of the Clinical Manager, the Team Lead position will train new clinic staff and serve as point person for job questions pertaining to the back office clinic staff duties. Duties include daily oversight of back office staff, monitoring and tracking clinic staff performance ensuring all back office job functions are initiated and completed. The team lead will work closely with his/her Clinic Manager to help the team maintain clinical best practices and integrity, while providing services to clients in a timely and professional manner. Under the direct supervision of the Clinical Manager, trains new staff and serves as point person for procedural questions related to a specific program and provide support to clinical staff. Troubleshoots patient complaints, equipment failures and systematic problems stemming from the back office. This position is required to work clinic shifts to maintain back office knowledge and skills. The Clinical Care Specialist Lead supports the organization with leading the team and being responsible for ensuring the clinical staff is providing excellent standards of care.

Requirements

• Minimum of high school diploma or equivalent
• Completion of an Approved Medical Assistant Training Program (accredited by The Commission on Accreditation of Allied Health, The Accrediting Bureau of Health Education Schools (ABHES), or an agency recognized by the United States Department of Education) or a training program offered by a Medical Doctor that meets or exceeds the requirements of an accredited program.
• Completion of an unapproved medical assistant training program and passage of the medical assistant examination administered by either the American Association of Medical Assistants or the American Medical Technologists.
• Current healthcare professional level CPR certification issued by American Heart Association, American Red Cross, American Safety Health Institute or National Safety Council.
• Employed in Arizona, Colorado, Kansas, Missouri, New Mexico, North Carolina, Oklahoma, Texas, Virginia, Wyoming.

Nice To Haves

• Three recent years previous back office experience in a medical office, urgent care or emergency department.
• Supervision of medical staff
• Strong Interpersonal Communication Skills
• Customer Service Training

Responsibilities

• Regularly leading a team of Clinic Care Specialist working in our urgent care clinics.
• Under the direct supervision of the Clinical Manager, train new clinic staff and serve as point person for job questions pertaining to the back office clinic staff duties.
• Daily oversight of back office staff, monitoring and tracking clinic staff performance ensuring all back office job functions are initiated and completed.
• Work closely with his/her Clinic Manager to help the team maintain clinical best practices and integrity, while providing services to clients in a timely and professional manner.
• Under the direct supervision of the Clinical Manager, trains new staff and serves as point person for procedural questions related to a specific program and provide support to clinical staff.
• Troubleshoots patient complaints, equipment failures and systematic problems stemming from the back office.
• Work clinic shifts to maintain back office knowledge and skills.
• Leading the team and being responsible for ensuring the clinical staff is providing excellent standards of care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees