Clinical Care Representative - Spanish speaker

Neko Health • New York, NY

10d • $93,600 - $114,400

About The Position

Neko is redefining prevention by making data-driven, preventative care accessible to more people before symptoms appear. Our proprietary technology and direct clinical care combine to deliver personalized, actionable insights in a single, non-invasive visit. Every role contributes to building a world where prevention is the norm and helps people live longer, healthier lives.

Requirements

• 2–4+ years' experience in patient navigation, referral coordination, care management, or healthcare operations
• Native or fully fluent in both English and Spanish, with excellent written and verbal communication skills in both languages
• Strong understanding of US healthcare systems, including insurance eligibility, prior authorisation workflows, and specialist referral coordination
• Experience working with EHRs or care coordination platforms (e.g. Epic, Athena, Elation, Salesforce Health Cloud, or similar)
• Demonstrated ability to manage sensitive member situations with empathy, professionalism, and sound judgement
• Strong organisational skills and meticulous attention to detail across complex, multi-step workflows
• Excellent written and verbal communication skills — able to translate clinical information clearly for members and coordinate effectively with clinical and operational stakeholders
• Comfortable working in fast-paced, evolving environments with changing priorities

Nice To Haves

• Experience supporting multispecialty referral coordination or preventative healthcare models
• Background in dermatology, cardiology, primary care, or similar referral-heavy specialties
• Familiarity with QA processes, documentation standards, or SOP frameworks
• Exposure to healthcare technology, digital health, or health-tech environments
• Experience working within or alongside a clinical team in a high-volume care coordination setting

Responsibilities

• Support Neko members through the care journey following their scan, ensuring referrals, follow-up actions, and clinical navigation are handled safely, efficiently, and with consistent empathy and clarity.
• Own individual member cases end-to-end, working closely with the Clinical Care Lead, clinical teams, and external providers to ensure every referral is completed, every loop is closed, and no member falls through the gaps.
• Ensure members with referrals or follow-up needs receive timely, accurate, and empathetic coordination, leading to measurable improvements in referral completion rates and SLA adherence.
• Accurately complete insurance eligibility checks, prior authorization requests, and specialist referral coordination within defined timelines, reducing friction for members and clinical teams.
• Ensure case documentation, communication quality, and referral loop closure consistently meet Neko's quality standards, with cases handed off or escalated cleanly when required.
• Handle complex or sensitive member situations with sound judgment and escalate appropriately, ensuring safe and empathetic outcomes at every stage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed