Clinical Care Manager (LPC, LCSW, PLPC, LMSW)

Brightli•Kirksville, MO

5d•Onsite

About The Position

This is a unique opportunity for an experienced clinician ready to step into leadership or a newer therapist excited to grow into a management role. The Clinical Care Manager will lead the Rapid Access Unit team in delivering fast, compassionate, high-quality care to people experiencing behavioral health crises. The role involves stabilizing clients, supporting staff development, and strengthening community connections. The position is full-time, Monday-Friday, 8:00 AM - 5:00 PM, with an on-call rotation.

Requirements

Master's degree in a human services field
Active or provisional: LCSW, LPC, LMSW, PLPC, or PsyD
Strong leadership and team-building abilities
Clear, compassionate communication
Ability to multitask and remain calm in fast-paced situations
Familiarity with electronic health records
Excellent organizational and time-management skills
Commitment to confidentiality and ethical practice

Nice To Haves

1+ year post-licensure preferred
Experience in medical, crisis, or psychiatric settings is a plus

Responsibilities

Supervise daily operations and provide after-hours on-call support.
Guide and support front-line behavioral health staff.
Participate in hiring, onboarding, coaching, and training.
Hold regular supervision and performance evaluations.
Promote a positive, collaborative team culture.
Oversee client care concerns and delegate appropriate interventions.
Review and audit clinical documentation for accuracy and timeliness.
Monitor workflows and collaborate with leadership to improve efficiency.
Coordinate monthly reporting to the Department of Mental Health.
Develop corrective action plans with HR and leadership.
Order supplies and manage equipment for the Rapid Access Unit.
Manage staff schedules, timecards, and Workday requests.
Support safety drills, facility needs, and emergency procedures.
Assist with community outreach and strengthening referral pathways.

Benefits

29 Days of PTO
HRSA Loan Repayment Eligibility
Full benefits package including health, dental, vision, retirement, and life insurance
403(b) with up to 5% company match for part-time and full-time staff
Company-paid basic life insurance
Emergency Medical Leave Program
Flexible Spending Accounts for healthcare and dependent care
Robust Employee Assistance Program (EAP)
Employee discount program
Mileage reimbursement when applicable
Health & Wellness Program
Initial, ongoing, comprehensive, and supportive training
Career mobility: advancement opportunities/promoting from within