Clinical Care Manager

Drexel University•Philadelphia, PA

3d•$60,240 - $90,350•Onsite

About The Position

The Drexel University Counseling Center is seeking a year-round, full-time Clinical Care Manager. This role focuses on supporting students who require longer-term or more specialized treatment, providing coaching and skills-based training for students navigating care, managing referrals and follow-ups with campus and community partners, and collaborating with community mental health providers. The Clinical Care Manager will ensure clients' off-campus needs are met and provide consistent follow-up.

Requirements

Minimum of a Master's Degree in Social Work (LSW), Psychology or related field or the equivalent combination of education and work experience.
Minimum of 3 years of experience in mental health counseling, case management, care coordination, preferably in a higher education setting.
Experience working with multicultural and marginalized identities.
Strong interpersonal skills.
Excellent written and verbal communication and time management skills.
Ability to work independently and establish relationships, and function within a team.
Ability to effectively manage students with significant mental health needs.

Responsibilities

Provides case management for students requesting or recommended for a transfer of care out of DUCC services.
Serves as a bridge to appropriate community resources, facilitating access and communication, and monitoring service delivery.
Assists with coordination of hospitalization and discharge planning and advocates for students in accessing care.
Assists in tracking students referred to the community and communicates with them as needed about continuity of care.
Consults with parents, faculty, and staff when appropriate to ensure quality care to students.
Develops and maintains comprehensive knowledge of community providers and agencies to expand and maintain mental health referral networks and relationships.
Assists in improving internal and external referral processes.
Compiles, maintains, and updates referral resource information, including an updated database.
Provides follow-up contact for clients of Counseling & Health engaged in treatment with community medical providers.
Maintains timely records regarding client status, in keeping with Counseling Center record-keeping policies.
Provides ‘bridge’ services as needed.
Other duties as assigned.