Manager, Clinical Care Operations

Sansum Diabetes Research Institute•Santa Barbara, CA

4d•Hybrid

About The Position

The Manager, Clinical Care Operations provides leadership and oversight of clinical care services and provides support with business operations functions. The role ensures efficient, compliant, and patient-centered operations while supporting organizational goals related to quality, safety, financial stewardship, and service excellence. Reporting to the Chief Executive Officer/Chief Scientific and Medical Officer, this position partners with leadership to optimize workflows, staff performance, compliance, and operational effectiveness.

Requirements

Knowledge of clinical care operations, patient service workflows, healthcare administrative processes, financial administration, office operations, vendor coordination, facilities support, and regulatory compliance.
Experience supporting clinical teams, Medical Assistants, patient care workflows, staffing coordination, and operational issue resolution in a healthcare setting.
Experience with MS365, SharePoint, electronic health record (EHR) systems (eClinicalWorks experience preferred) or comparable systems.
Strong organizational, analytical, and problem solving skills.
Ability to manage multiple clinical and operational priorities while maintaining attention to detail.
Strong written and verbal communication skills.
Ability to supervise and support staff while fostering collaboration, accountability, and patient centered service.
Professionalism, integrity, discretion, confidentiality, and sound judgment in handling patient and organizational information.
High School Diploma
Active California license in CNA, MA, CPT, and/or EMT‑B/P
Active CPR certification
Minimum 5 years of progressive healthcare operations, clinical administration, or business operations experience.
Minimum 2 years of supervisory experience.
Experience with EHR systems and insurance billing
The ability to read, write and speak English clearly is mandatory.
The ability to interpret documents such as safety rules, SOPs, and procedures is critical and an understanding of and ability to communicate in scientific language is desired.

Nice To Haves

Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Nursing, Public Health, or related field preferred.
Experience with eClinicalWorks preferred.

Responsibilities

Oversee day-to-day clinical care operations, patient flow, clinic readiness, patient services, and care team coordination to ensure efficient, high-quality, and patient-centered care delivery.
Directly supervise Medical Assistants and assigned staff, including scheduling, onboarding, training, performance support, and workflow management.
Manage patient scheduling, intake, referrals, records management, follow-up activities, and clinical administrative processes that support care delivery.
Monitor staffing coverage, room utilization, patient throughput, and operational needs to optimize clinical resources and service efficiency.
Serve as primary administrator and troubleshooting lead for electronic health record (EHR) (eClinicalWorks), including user support, issue escalation, workflow optimization, and coordination with IT or vendor support.
Oversee and maintain accurate patient information within the EHR and support documentation standards and clinical record management.
Oversee clinic preparation, supply readiness, insurance verification, prior authorization processes, prescription renewal workflows, and other patient support functions as appropriate.
Implement and maintain clinical policies, standard operating procedures (SOPs), quality improvement initiatives, and operational best practices.
Ensure compliance with healthcare regulations, accreditation requirements, organizational policies, and documentation standards while promoting a positive patient experience and continuous operational improvement.
Provide administrative and coordinator support to the education department operations.
In Chief Finance Officer/Chief Operations Officer absence, provide backup support and administrative oversight to Office Manager, Facilities Manager, and Accountant.
Provide direct supervision of Medical Assistants and assigned staff.
Support onboarding, training, workflow management, accountability, and performance development while helping maintain operational, clinical care services, safety, and compliance standards.