Clinical Operations Manager

Greater Baden Medical Services, Inc.•Oxon Hill, MD

5h•$80,000 - $100,000•Onsite

About The Position

The Clinical Operations Manager is the operational and clinical leader for Greater Baden Medical Services. Responsible for overall site performance, workflow efficiency, and financial success, this role operates in close partnership with senior leadership and the Director of Patient Services. This leader directly manages both clinical support staff, including Certified Medical Assistants, and front-office staff, Patient Service Representatives, leads staff onboarding, and drives site-level productivity and quality metrics. With an active clinical background (CMA, LPN, RN, or PA), this manager bridges clinical care with business strategy—building scalable processes, supporting critical grant programs (HRSA, Ryan White, Title X), and ensuring seamless, high-quality care across a vibrant multidisciplinary environment.

Requirements

Active clinical credential required: Certified Medical Assistant (CMA/RMA), Licensed Practical Nurse (LPN), Registered Nurse (RN), or Physician Assistant (PA)
Bachelor’s degree in Business Administration, Health Administration or an equivalent field of study.
Three (3) years of specified work experience.
Operations Management: 3–5+ years of progressive healthcare management or clinical operations leadership experience.
Large Practice / Multi-Site System Background: Experience working within multi-site health centers, large ambulatory practice networks, or FQHCs.
Multidisciplinary Familiarity: Demonstrated experience or strong understanding of multidisciplinary clinical services (Family Medicine, Pediatrics, Women’s Health, Dental, Behavioral Health).
Regulatory & Grant Program Knowledge: Familiarity with Joint Commission, PCMH, and federally qualified grant programs (HRSA, Ryan White, Title X).
Process & Systems Builder: Ability to design, implement, and refine operational SOPs too optimize appointment access, template management, and site throughput.
Relational Leadership & Communication: Strong interpersonal and de-escalation skills with a proven track record of building trusting relationships with providers, frontline staff, and patients.
Data & KPI Management: Ability to track and drive site-level performance metrics, including patient satisfaction, provider productivity, and clinical quality goals.
Mission-Driven: Deep passion for community healthcare and a commitment to advancing accessible, high-quality care for diverse populations
Ability to manage multiple priorities and work effectively under pressure
Ability to move throughout clinical areas
Continuous use of computers and clinical equipment
Frequent communication requiring clarity and accuracy
Ability to assist patients safely during emergent outpatient situations
Ability to work with interruptions and changing clinical priorities
Cognitive ability to evaluate and apply information from multiple sources
Ability to read, interpret, and communicate clinical information, policies, and instructions effectively with patients, staff, and stakeholders.
This position requires adherence to Greater Baden Medical Services’ Standards of Conduct, Compliance Program, and all applicable federal, state, and organizational policies. Compliance will be assessed as part of the Clinical Operations Manager’s performance evaluation.

Nice To Haves

Associate's degree in specified field of study and five (5) years of specified work experience.
High school diploma, GED, or equivalent certificate of competency and eight (8) years of work experience such as described in the essential work tasks of the job specification.

Responsibilities

Oversee day-to-day site operations, provider schedule management, template optimization, same-day appointment availability, and wait-time reduction to maximize patient access.
Directly supervise Patient Service Representatives and Certified Medical Assistants, streamlining registration, check-in, intake, rooming, and check-out workflows.
Coordinate with Clinical Coordinators and Practice Managers to integrate multi-specialty care services across Family Medicine, Pediatrics, Women’s Health, Dental, Behavioral Health, and Pharmacy.
Design, standardize, and implement robust operational systems and standard operating procedures (SOPs) to resolve site bottlenecks.
Directly supervise, mentor, and evaluate CMAs and PSRs, promoting team cohesion, high performance, and accountability.
Play a lead supporting role in the onboarding, orientation, and training of new clinical, administrative, and operational staff at the Brandywine site.
Model relational leadership to foster strong relationships with staff and patients; monitor patient experience scores and address patient feedback or grievances proactively.
Manage site-level infection control, biological safety standards, clinical protocols, and Quality Improvement (QI) initiatives.
Work with organizational leadership to ensure continuous audit-readiness for The Joint Commission standards and Patient-Centered Medical Home (PCMH) recognition.
Play a critical supporting role in executing grant requirements on-site—ensuring clinical workflows, data collection, and patient targets align with the Health Center Program, Ryan White HIV/AIDS Program and Title X family planning grants.
In partnership with senior leadership, manage site operating budgets, monitor supply inventories, control costs, and drive revenue targets.
Track, measure, and analyze site performance indicators—including provider productivity, clinical quality metrics, patient visit volume targets, and satisfaction rates.
Work closely with the Director of Patient Services to execute organization-wide initiatives and strategic goals across the Brandywine location.