Clinical Care Liaison - Primary Care- Green Bay Area-Full Time

Prevea Health•Green Bay, WI

11d

About The Position

The Clinical Care Liaison at Prevea Health helps close care gaps and manage provider panels. The role reviews provider schedules and patient charts before appointments, identifies open care gaps, and proactively contacts patients by telephone or MyChart to coordinate needed pre-appointment care. The liaison supports communication and care coordination between patients and providers, documents activity in the Electronic Medical Record (EMR), and helps improve patient outcomes and healthcare efficiency. The position also uses dashboards to follow up on and coordinate reassessments of specific care gaps, processes medication refill requests as needed, keeps provider panels current, and facilitates required forms such as workers’ compensation, insurance, and prior authorization documentation. This position is 40 hours per week and benefit eligible.

Requirements

Graduate of an approved Medical Assistant program.
1–3 years of current clinical experience as a Medical Assistant.
One of the following Medical Assistant certifications is required upon hire: Certified Clinical Medical Assistant (CCMA) through the National Healthcare Association; Registered Medical Assistant through American Medical Technologists (AMT); or Medical Assistant certification through the American Association of Medical Assistants (AAMA).
Ability to maintain patient and/or business confidentiality.
Ability to work independently and perform a wide variety of patient support duties.
Knowledge of common safety hazards and precautions to establish a safe work environment.
Excellent interpersonal skills and behaviors to foster work and patient relationships.
Ability to prioritize work and meet changing demands.
Ability to work in a fast-paced environment and under stressful or emergency situations with high concentration and energy.
Effective problem-solving skills.
Proficiency with EMR systems, computers, phones, and office equipment.
Effective written and verbal communication skills.

Nice To Haves

CPR/Basic Life Support for Healthcare Providers certification from an approved program.

Responsibilities

Review provider schedules and conduct chart reviews before patient appointments.
Identify and address care gaps for patients under review.
Contact patients before appointments to discuss care gaps and coordinate necessary pre-appointment requirements.
Use dashboards to follow up and coordinate reassessments of care gaps, including blood pressure checks.
Serve as a liaison between providers and patients and document communication in the EMR.
Manage medication refill requests and coordinate timely processing with providers.
Review and update provider panels to maintain accurate and current patient information.
Facilitate required forms, including workers’ compensation, insurance, and prior authorization forms on behalf of providers.