Clinical Care Liaison - Primary Care- Green Bay Area-Full Time

Prevea Health•Green Bay, WI

11d

About The Position

The Clinical Care Liaison at Prevea Health helps close care gaps and manage provider panels. The role involves reviewing provider schedules and patient charts before appointments, identifying needed care, and contacting patients by telephone or MyChart to coordinate pre-appointment steps. The liaison also uses dashboards to track follow-up and reassessments, supports communication between patients and providers through EMR documentation, manages medication refill requests, and helps maintain accurate provider panels. The position is 40 hours per week and is benefit eligible.

Requirements

Graduate of an approved Medical Assistant program.
1–3 years of current clinical experience as a Medical Assistant.
Ability to maintain patient and/or business confidentiality.
Ability to work independently and perform a wide variety of patient-support duties.
Knowledge of common safety hazards and precautions for establishing a safe work environment.
Excellent interpersonal skills and behaviors for fostering work and patient relationships.
Ability to prioritize work and meet changing demands.
Ability to work in a fast-paced environment and under stressful or emergency situations with high concentration and energy.
Effective problem-solving skills.
Proficiency with EMR systems, computers, phones, and office equipment.
Effective written and verbal communication skills.
Upon hire, one of the following is required: Certified Clinical Medical Assistant (CCMA) certification through the National Healthcare Association; Registered Medical Assistant certification from American Medical Technologists (AMT); or Medical Assistant certification from the American Association of Medical Assistants (AAMA).

Nice To Haves

CPR/Basic Life Support for Healthcare Providers certification from an approved program.

Responsibilities

Review provider schedules and conduct chart reviews before patient appointments.
Identify and address care gaps for patients under review.
Contact patients before appointments to discuss care gaps and coordinate necessary pre-appointment requirements.
Use dashboards to follow up and coordinate reassessments of care gaps, such as blood pressure checks.
Serve as a liaison between providers and patients and document communications in the Electronic Medical Record (EMR).
Manage medication refill requests as needed and coordinate timely processing with providers.
Regularly review and update provider panels to maintain accurate and current patient information.
Facilitate completion of required workers’ compensation, insurance, and prior authorization forms on behalf of providers.