Clinical Care Coordinator (CNA/HCA)

Journey Nursing Services•Everett, WA

2d•Hybrid

About The Position

Journey Nursing Services is seeking an experienced Clinical Care Coordinator (CNA/HCA) to join their leadership team. This role combines hands-on client care, case management, caregiver leadership, quality assurance, and care coordination. The position allows for continued meaningful relationships with clients while developing leadership skills and supporting a team of caregivers. Journey Nursing Services is a Nurse-Owned, Veteran-Owned, and Women-Owned organization committed to exceptional, person-centered care and employee professional growth.

Requirements

Current Washington State Certified Nursing Assistant (CNA) or Home Care Aide (HCA) certification.
Current CPR/BLS certification.
Minimum two years of caregiving experience.
Strong leadership, organizational, communication, and problem-solving skills.
Ability to independently prioritize multiple responsibilities.
Valid Washington State driver's license, reliable transportation, and willingness to travel throughout the assigned service area.

Nice To Haves

Home Care leadership or supervisory experience.
Nurse Delegation certification.
Experience completing client assessments and supervisory visits.
Experience training and mentoring caregivers.
Experience supporting medically complex clients, dementia, Parkinson's disease, hospice, or developmental disabilities.

Responsibilities

Manage an assigned caseload of home care clients.
Complete Start of Care assessments, supervisory visits, and recurring client assessments.
Develop, implement, and update individualized Plans of Care.
Build strong relationships with clients, families, providers, and referral partners.
Monitor client progress and identify changing care needs.
Build proactive backup staffing plans for assigned clients.
Ensure required documentation is maintained in client homes.
Provide direct client care and field support when operationally needed.
Orient, train, mentor, and support caregivers.
Complete caregiver supervisory visits and competency evaluations.
Ensure caregivers understand and follow each client's individualized Plan of Care.
Promote accountability, teamwork, and high-quality care.
Provide coaching, education, and ongoing performance support.
Maintain compliance with agency policies, payer requirements, and Washington State regulations.
Coordinate physician orders and care plan updates.
Monitor required supervisory visits, reassessments, and care periods.
Complete accurate, timely, and compliant documentation.
Participate in quality assurance and performance improvement initiatives.
Collaborate with scheduling to maintain appropriate staffing.
Anticipate staffing challenges and develop proactive coverage plans.
Assist with opening new cases and coordinating client transitions.
Participate in interdisciplinary meetings and weekly case conferences.
Serve as the primary liaison between clients, families, caregivers, providers, referral partners, and agency leadership.
Communicate changes in client condition promptly.
Promote continuity of care through effective communication and teamwork.