Clinical Care Coordinator (MA - Oregon)
About The Position
Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.
Requirements
- Certified Medical Assistant required.
- Working PST Time Zone
- Minimum of 3 years-experience in care management at a primary care setting or similar specialty.
- Excellent communication and technology skills.
- Prior use of electronic health records and other health care information systems required.
- Significant experience within a primary care setting (chronic care preferred, hospital, medical groups).
- Proven problem-solver, comfortable with high-volume outreach, and ability to multi-task.
- Must have access to reliable internet and have a secure/private environment to work
Nice To Haves
- Experience in population health preferred.
Responsibilities
- Conduct high-volume patient outreach via phone, text, and digital platforms.
- Document patient interactions and care management activities in EHRs (EPIC, Cerner, Allscripts, eCW, etc).
- Support LPNs, RNs and providers with care management activities such as: intake coordination, appointment scheduling, medication refills, follow-ups, and escalate clinical issues to LPNs/ RNs as appropriate.
- Assist with patient onboarding and enrollment processes, partner with client operations teams to ensure seamless delivery of services.
- Deliver training sessions on care protocols, systems, and operations to care management teams.
- Adapt to evolving workflows, technology, and program demands
- Contributes to a positive experience for patients and families through courteous telephone and digital interactions, accurate and expeditious routing, as well as referral to appropriate clinical staff when necessary.
- Perform all job functions in compliance with applicable federal, state, local and company policies and procedures.
Benefits
- Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
- Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including: 12 vacation days accrued annually for rest, travel, and personal time, Up to 9 sick/wellness days to prioritize your health and well-being, 12 paid company holidays throughout the year, 2 paid give-back days
- HSA and FSA account options
- 401(k) with company match after 6 months of full-time employment
- A collaborative, mission-driven team helping transform healthcare at scale
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
