Clinical Call Representative (on-call)
About The Position
Fortrea is hiring On-Call Clinical Call Center Representatives to support the recruitment of volunteer participants for our Phase 1 healthy volunteer clinical research studies. This is a great opportunity for someone with strong customer service and communication skills who is interested in healthcare, clinical research, or gaining experience within the pharmaceutical and clinical research industry. You will be one of the first points of contact for potential study participants, helping them understand available research opportunities, completing initial phone screenings, and scheduling qualified individuals for screening appointments.
Requirements
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Comfortable speaking with people over the phone and following structured screening scripts.
- Strong computer skills and ability to learn new systems quickly.
- Excellent attention to detail and accuracy when entering information.
- Professional, customer-focused approach.
- Ability to work independently in a remote environment following completion of training.
- Flexibility to work varying hours based on business needs, including potential evenings and weekends.
Nice To Haves
- 1-2 years of customer service, call center, or similar customer-facing experience preferred.
- Healthcare or medical terminology knowledge is a plus, but not required.
- Bilingual English/Spanish skills are a plus, but not required.
Responsibilities
- Handle inbound and outbound calls with individuals interested in participating in clinical research studies.
- Explain study opportunities and provide participants with relevant study information.
- Conduct initial phone screenings using study-specific scripts and guidelines.
- Collect and accurately enter participant demographic and medical history information into computerized systems.
- Schedule qualified participants for screening appointments.
- Confirm upcoming screening appointments and communicate next steps.
- Respond professionally to participant questions and inquiries.
- Work closely with the screening team to coordinate participant recruitment activities and required information.
- Maintain a high degree of accuracy, professionalism, confidentiality, and customer service.
- Identify opportunities to improve recruitment and participant communication processes.
- Perform other recruitment-related responsibilities as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
