Clinical Business Manager

MiniMed•Virtual, MI

20h•Onsite

About The Position

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. The Clinical Business Manager (CBM) will report to the VP of U.S. Field Sales & Clinical. A successful CBM will have previous clinical leadership experience and a strong record of performance, accountability, and managerial courage. clinical experience in diabetes space and domain expertise in diabetes technology. The CBM will lead and provide strategic direction for all regional field clinical activities including delivering a 5 star patient training experience, adherence to all quality assurance KPIs, HCP education and development, and internal and external trainer development. The CBM will lead, advise, and execute change management related to clinical transformation initiatives and organizational transformation. The CBM will partner with the Regional Sales Directors and cross functional leaders to create a culture of diversity and equality. The CBM will provide an in-depth understanding of the healthcare provider landscape at the national and regional market levels to influence regional growth strategies. This is a field-based position that will support our North Central Region, which consists of North Dakota, South Dakota, Minnesota, Wisconsin, Iowa, Illinois, Missouri, Indiana, Kentucky, Tennessee, Michigan, and Ohio. The expectation is to be in the field 5 days/week.

Requirements

Bachelor's degree and a minimum of 5 years of relevant work experience (medical device/pharmaceutical/healthcare industry experience in people or program management, project management, field clinical specialist manager, or clinical education/training manager) -OR- Advanced degree and a minimum of 3 years of relevant experience (medical device/pharmaceutical/healthcare industry experience in people or program management, project management, field clinical specialist manager, or clinical education/training manager).
Must have a valid driver's license and active vehicle insurance policy.
Must be able to drive approximately 100% of the time within assigned territory and may require overnight travel.

Nice To Haves

Current clinical licensure (RN, RD, NP, PA, PharmD, or CDCES)
Prior experience leading high-performance sales teams in the medical device industry
Demonstrated business planning, consulting, and territory financial analysis skills
Excellent interpersonal, communication, and negotiation skills
Experience in identifying economic drivers to maximize performance
Strong data analysis, evaluation, and problem-solving skills
Effective understanding of profitability and ability to balance company and customer goals
Skilled in analyzing diverse and complex problems using data-driven evaluation
Sound judgment in selecting appropriate methods and techniques within defined policies

Responsibilities

Partner with the VP of Sales & Clinical and Regional Sales Director(s) to provide strategic and motivational leadership as the clinical business owner for national and regional organizations
Lead and execute clinical programs and initiatives to optimize resources, drive business results, and improve patient outcomes.
Use key performance indicators (KPIs) to identify opportunities and set critical clinical objectives for each fiscal period.
Develop and implement strategies to achieve business goals, focusing on: Annual operating plan (AOP), Patient retention, Training quality, Service level agreements (SLAs), Net promoter score (NPS)
Trainer program management: Oversee trainer strategy, quality, compliance, and budget efficiency at both national and regional levels.
Drive clinical transformation to: Enhance patient experience, Reduce HCP burden, Develop HCP therapy expertise, Achieve excellent clinical outcomes
Collaborate with commercial teams and manage external trainers to support therapy advocacy and improve patient results.
Act as a key driver of clinical change initiatives nationally and regionally.
Maintain up-to-date knowledge of insulin products and emerging technologies, providing clinical updates and serving as a subject matter expert (SME).
Serve as a liaison and consultant between field, clinical, commercial teams, the Clinical Center of Excellence, and enabling functions.
Foster relationships with sales leaders to ensure effective information flow on product needs and market conditions.
Manage expenses within budget to maximize effectiveness and efficiency.
Participate in conventions and meetings to enhance product awareness and understand market dynamics.
Work independently while actively promoting Medtronic’s core mission, strategies, policies, and Code of Conduct.