Clinical Business Operations Representative

University of Miami•Miami, FL

9d•Onsite

About The Position

The University of Miami is currently seeking a Clinical Business Operations Representative to work at the Don Soffer Clinical Research Center full-time, on-site in Miami. The incumbent facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent in this position performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient-care and records. This role will also assist patients in a courteous, efficient and professional manner and ensure adherence to divisional and departmental service standards.

Requirements

High school diploma or equivalent
Minimum 3 years of relevant experience
Skill in data entry with minimal errors.
Ability to communicate effectively in both oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the University’s core values.
High school diploma or equivalent
Minimum 1 year of relevant experience
Must be bilingual in English and Spanish, both written and oral.
Knowledge of rules of effective business English/Spanish usage, spelling, punctuation and grammar.
Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
Exhibits polite and professional communication via phone, email, mail, etc.
Must be able to communicate bilingually in English and Spanish, both written and oral.

Responsibilities

Assists the department in managing expectations surrounding pre and post patient care.
Obtains or reviews all patient demographic information, insurance information and referral numbers.
Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of co-workers when assigned or as need arises.
Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
Maintains confidentiality of all information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Answer phone calls utilizing the NICE inContact phone system. This includes transferring to admins, clear and concise messages to the APRN/ Physician teams.
Light admin duties will be required, such as sorting RightFax, checking and distributing voicemails.
There is potential for coverage for administrative staff.
Accurate and detailed messaging via secure chat, email or Telephone Encounters. Information must be transcribed and documented precisely.
Listening is a key specific function, to determine what the patient is calling about, and how to best ascertain the caller’s needs.
Supports physicians, admins and APRN team by performing tasks related to organization and strong communication