Clinical Behavioral Health Intake Coordinator (On-Site)

BTST Services LLC•Baltimore, MD

5d•$50,000 - $60,000•Onsite

About The Position

The Intake Coordinator is responsible for coordinating the intake and referral process for new clients, processing and assigning referrals across all BTST programs, managing initial and concurrent authorizations, and ensuring accurate client record management in the Electronic Medical Records (EMR) system. This role also serves as a liaison with referral sources, stakeholders, and internal teams to ensure smooth client onboarding.

Requirements

Experienced intake coordinator within the mental health industry
High school diploma required
Excellent organizational skills with strong attention to detail.
Proficiency in Microsoft Office Suite and EMR systems.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

associate or bachelor’s degree preferred

Responsibilities

Process referrals and authorizations for PRP (Psychiatric Rehabilitative Program), TCM (Targeted Case Management), and CC (Care Coordination).
Provide information to and address inquiries from clients, family members, providers, and stakeholders about program services, intake processes, and eligibility.
Process referrals for all programs, ensuring timely and accurate review.
Accurately create and maintain client charts within the EMR system.
Process initial and concurrent authorizations for services, including verification of benefits and coverage.
Act as a liaison with referral sources to support ongoing relationships and referral needs.
Communicate effectively with stakeholders, staff, and management regarding referral status, client onboarding, and departmental updates.
Audit work completed to ensure accuracy and compliance with BTST standards and regulatory requirements.
Manage all department emails to ensure timely responses and resolution of inquiries.
Assign and ensure follow-through on all new client paperwork, including consent forms, intake packets and releases.
Coordinate care with client-identified providers and process all related documentation.
Attend weekly department meetings and all company-mandatory meetings.
Assign intake providers to new clients on a weekly basis.
Maintain and update the referral tracker daily, reflecting client status and next steps.
Provide census and data reports from the EMR system as requested.
Enter and submit billing to payers as directed; track submitted billings and produce reports as needed.
Research and assist in resolving billing rejections from payers.
Cover front office duties and assist with other clerical tasks in the absence of staff.
Perform other duties as needed in accordance with the agency’s mission and values.

Benefits

401k plan with company contribution according to plan requirements
Flexible Spending Account and Dependent Flexible Spending Account
Health Insurance Benefits with employer contribution
Medical, Dental and Vision
100% Employee Paid Voluntary Benefits
100% Employee Sponsored Benefits
Company Sponsored Employee Assistance Program (EAP)
Company Sponsored $25k Basic Life Insurance Policy
Partnerships with select colleges/universities (tuition discounts, scholarships, etc.)
Sick and Safe Leave
Referral Program
Flexible Schedule