Clinical Associate - Roanoke Memorial Emergency Department

Carilion Clinic • Roanoke, VA

1d • Onsite

About The Position

The Clinical Associate at Carilion Clinic’s Roanoke Memorial Emergency Department provides clinical and clerical support to the health-care team and basic technical services in the delivery of patient care, under the direction of licensed staff, physicians, or mid-level practitioners. The role supports patients’ care, cleanliness, safety, and comfort and may include additional department-specific duties. Phlebotomy and other specialized tasks may be performed only when the employee has the required training or certification and the department and leadership approve them.

The Clinical Associate combines patient-facing support with administrative and unit operations. Duties include collecting patient assessment information, supporting registration and patient flow, coordinating appointments and procedures, maintaining records and supplies, processing equipment between patients, and helping maintain a clean and safe environment. The role may also support admissions, transfers, discharges, staff scheduling, and regulatory checks as appropriate to the employee’s competencies and assigned area.

Responsibilities vary by unit and competency. On monitored units, the Clinical Associate may function as a nursing assistant and monitor technician; in Clinical Transport, the role may involve basic patient care, patient transport, and monitoring patient status and EKG rhythms. Additional competencies may include phlebotomy, sheath removal, or epilepsy-monitoring observation when applicable and authorized.

The position is full time on the night shift. The successful candidate must attend mandatory orientation classes during daytime hours, Monday through Friday, 8 a.m. to 5 p.m., for the first two weeks. Some classes are online; the remaining classes require in-person attendance in Roanoke, Virginia. A $7,500 sign-on bonus is available to eligible external candidates, subject to applicable guidelines.

Requirements

• High school graduate or equivalent.
• AHA BLS-HCP certification is required.
• Effective interpersonal, communication, and teamwork skills.
• Organized and self-motivated.
• Knowledge of office procedures and equipment.
• Must attend mandatory daytime orientation classes Monday through Friday, 8 a.m. to 5 p.m., during the first two weeks; some classes are in person in Roanoke, Virginia.
• For work in a Critical Access Area, a Certified Nursing Assistant (N.A.) credential is required; the employee must have successfully completed an N.A. course, including a course completed through Carilion.
• For work in a monitored area, successful completion of Carilion Monitor Technician courses is required.
• For work in areas requiring phlebotomy or sheath-removal skills, successful completion of the applicable Carilion phlebotomy and sheath courses is required.

Responsibilities

• Provide clinical and clerical support to licensed staff, physicians, mid-level practitioners, and other members of the health-care team.
• Perform basic clinical services related to patients’ care, cleanliness, safety, and comfort.
• Collect patient assessment information, including height, weight, vital signs, chief complaint or symptoms, and current medications, for assessment by licensed staff.
• Review medical records and provider orders; identify outstanding orders and notify the nurse about stat orders or medication changes when applicable.
• Update patient demographics and insurance information; answer phones, schedule appointments, receive and relay messages, and enter refill requests.
• Assist with referrals, authorizations, and pre-authorizations as directed by licensed staff or providers.
• Assist with patient registration, welcome patients and visitors, and coordinate patient flow, admissions, transfers, and discharges as competencies allow.
• Schedule therapeutic and diagnostic procedures and use department-specific software and intranet systems to coordinate patient flow.
• Support department or unit staff scheduling, including lunch assignments.
• Order, stock, organize, and maintain department supplies and equipment.
• Clean and prepare unit-based equipment between patients and gather supplies needed to operate equipment.
• Operate and maintain general office equipment and serve as a resource for department or unit software systems.
• Monitor cleanliness of waiting and break rooms and perform safety and environmental rounds.
• Assist with regulatory compliance checks, including refrigerator, code cart, glucose meter, equipment room, and storage checks.
• Provide receptionist and clerical support, screen incoming telephone and patient-call-system calls, route calls, and accurately take messages.
• Demonstrate excellent telephone etiquette and interpersonal skills when interacting with patients, visitors, physicians, and other health professionals.
• On monitored units, perform nursing-assistant and monitor-technician functions as assigned and within competencies.
• Observe cardiac monitors, interpret and document rhythm patterns, report arrhythmias and significant rate or rhythm changes to the RN, and apply monitoring equipment as assigned and trained.
• For Clinical Transport assignments, transport patients independently when assigned, monitor patient condition en route and during procedures, and use the transportation algorithm to identify appropriate follow-up for urgent or emergent needs.
• Transport patients, supplies, specimens, and equipment within the facility; collaborate with the RN, physician, and other clinical disciplines on patient transportation needs.
• For applicable assignments, observe epilepsy-monitoring video, keep the camera focused on the patient, and notify the nurse of alarms or specified patient movements or safety concerns.
• When trained and authorized for phlebotomy, obtain blood specimens using methods appropriate to the patient, review orders for medical necessity or ABN information, verify questionable test orders, and process specimens for laboratory delivery.
• Participate in the sitter process when appropriately trained and competent.
• Contribute to the orientation and career development of others.
• Treat patients, families, visitors, and colleagues with respect, dignity, kindness, and empathy, and comply with Carilion’s policies, procedures, ethical standards, and code of conduct.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Employer-funded pension plan, vested after five years.
• Voluntary 403(b) plan.
• Paid time off accrued from day one.
• Onsite fitness studios and discounts to Carilion Wellness centers.
• Access to the Personify Health health and wellness app.
• Childcare discounts.
• Continued education and training.
• A $7,500 sign-on bonus for eligible external candidates, subject to applicable guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED