Clinical Associate - Roanoke Memorial Emergency Department - FT

Carilion Clinic • Roanoke, VA

2d • $19 - $26 • Onsite

About The Position

The Clinical Associate performs clinical and clerical support and provides basic technical clinical services in the delivery of quality patient care, as directed by licensed staff, a physician, or a mid-level practitioner. The role includes basic clinical services related to the care, cleanliness, safety, and comfort of patients, along with other department- or unit-specific tasks. Depending on department needs, competencies, and required approvals, duties may include nursing-assistant functions, monitor technician work, phlebotomy, or removal of femoral arterial sheaths.

The position supports emergency department operations by collecting patient assessment data, assisting with patient flow and registration, maintaining equipment and supplies, supporting staff scheduling, and helping ensure regulatory compliance. Clinical Associates may monitor and interpret EKG rhythms, observe epilepsy-monitoring video, and transport patients, depending on assignment and demonstrated competencies.

The successful candidate must attend mandatory orientation classes during daytime hours, Monday through Friday, from 8 a.m. to 5 p.m. for the first two weeks. Some classes are online; the remaining classes require in-person attendance in Roanoke, Virginia. A $7,500 sign-on bonus is available to eligible external candidates who meet applicable guidelines.

Requirements

• High school graduate or equivalent.
• AHA BLS-HCP certification required.
• Effective interpersonal, communication, and teamwork skills.
• Must be organized and self-motivated.
• Knowledge of office procedures and equipment.
• For employees working in a Critical Access Area, Certified Nursing Assistant (N.A.) certification is required; must have completed an N.A. course or successfully completed the Carilion N.A. course.
• Successful completion of Carilion Monitor Technician courses is required when working in a monitored area.
• Successful completion of Carilion phlebotomy and sheath courses is required when working in areas where those skills are required.
• Must be able to attend required daytime orientation classes, Monday through Friday, 8 a.m. to 5 p.m., for the first two weeks, including in-person classes in Roanoke, Virginia.

Responsibilities

• Provide clinical and clerical support to the health-care team and perform basic patient-care services as directed by licensed staff, physicians, or mid-level practitioners.
• Review medical records and provider orders; assist with chart audits and notify nurses of outstanding stat orders or medication changes as appropriate.
• Update patient demographics and insurance information; answer phones, schedule appointments, receive and relay messages, and enter refill requests.
• Assist with referrals, authorizations, and pre-authorizations as directed.
• Collect patient assessment information, including height, weight, vital signs, chief complaint or symptoms, and current medications.
• Clean and process equipment between patients, gather supplies needed to operate equipment, and operate and maintain general office equipment.
• Order, stock, and organize department or unit supplies and equipment.
• Monitor cleanliness of waiting and break rooms and conduct safety and environmental rounds.
• Transport patients, supplies, specimens, and equipment within the facility, as appropriate to the assignment.
• Assist with admissions, transfers, discharges, patient registration, patient flow, and scheduling therapeutic and diagnostic procedures as competencies allow.
• Welcome and assist patients and visitors; provide reception support and demonstrate service excellence and professional telephone and interpersonal skills.
• Support department or unit staff scheduling, including lunch assignments.
• Help maintain regulatory compliance, including refrigerator, code-cart, glucose-meter, and equipment-room checks.
• Perform nursing-assistant tasks when assigned and competent, including basic nursing care and other established technical skills.
• Observe assigned cardiac monitors, interpret and document rhythm patterns, report arrhythmias and significant rate or rhythm changes to the RN, and ensure monitoring equipment functions correctly when assigned monitor-technician duties.
• For transport assignments, collaborate with clinical staff, monitor patient condition and EKG rhythms as assigned, and use the transportation algorithm to determine follow-up for urgent or emergent needs.
• For epilepsy-monitoring assignments, keep the camera focused on the patient and notify the nurse of event alarms and specified patient movements or safety concerns.
• When approved and qualified for phlebotomy duties, obtain blood specimens, review orders for medical necessity or ABN information, verify questionable test nomenclature, and prepare specimens for delivery to the laboratory.
• Participate in the sitter process when appropriately competent.
• Contribute to the orientation and career development of others and demonstrate respect, dignity, kindness, and empathy in interactions.
• Follow company policies, procedures, ethical standards, and code of conduct, and support Carilion's mission, vision, and values.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Employer-funded pension plan, vested after five years; voluntary 403B.
• Paid time off accrued from day one.
• Onsite fitness studios and discounts to Carilion Wellness centers.
• Access to the Personify Health health and wellness app.
• Childcare discounts.
• Continued education and training.
• A $7,500 sign-on bonus is available to eligible external candidates who meet applicable guidelines.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED