Clinical Associate - 10 MTN ICU

Carilion Clinic•Roanoke, VA

1d•Onsite

About The Position

The Clinical Associate performs clinical and clerical support and provides basic technical clinical services in the delivery of quality patient care, as directed by licensed staff, a physician, or a mid-level practitioner. The role includes basic clinical services related to patients’ care, cleanliness, safety, and comfort. Depending on department needs, competencies, certification, and leadership approval, the Clinical Associate may perform phlebotomy or other unit-specific tasks. On monitored units, the role functions as both a nursing assistant and monitor technician. This position is in a 12-bed adult ICU specializing in complex planned and emergent surgical patients and also caring for trauma, neurosurgery, and hospitalist patients. The position is full time, with day, evening, or night shifts, every other weekend, and rotating holidays. A $7,500 sign-on bonus is available to eligible external candidates. The listed compensation range is $18.70–$26.18; pay depends on qualifications, credentials, education, and prior work experience.

Requirements

High school graduate or equivalent.
AHA BLS-HCP required.
Effective interpersonal, communication, and teamwork skills.
Must be organized and self-motivated.
Knowledge of office procedures and equipment.
For employees working in a Critical Access Area, Certified Nursing Assistant certification is required; must have successfully completed a nursing assistant course or Carilion’s nursing assistant course.
Successful completion of Carilion Monitor Technician courses is required when working in a monitored area.
Successful completion of Carilion phlebotomy and sheath courses is required when working in areas where those skills are required.

Responsibilities

Provide clinical and clerical support to the unit health-care team, including receptionist and unit-resource duties.
Provide basic nursing care and other clinical services relating to patient care, cleanliness, safety, and comfort, according to training, competencies, and established standards.
Collect patient assessment data, including height, weight, vital signs, chief complaint or symptoms, and current medications, for assessment by licensed staff.
On monitored units, function as a nursing assistant and monitor technician; observe cardiac monitors, interpret and document rhythm patterns, report significant changes to the RN, apply monitoring equipment, and ensure it functions correctly.
Perform phlebotomy, femoral arterial sheath removal, or other specialized tasks only where required and when appropriately trained, certified, and approved.
Review medical records and provider orders; assist with chart audits and notify nurses of outstanding or stat orders and medication changes as appropriate.
Update patient demographics and insurance information; answer phones, schedule appointments, receive and relay messages, input refill requests, and assist with referrals and authorizations as directed.
Manage admissions, transfers, and discharges as competencies allow; coordinate patient flow using department-specific software and the Intranet, and schedule therapeutic and diagnostic procedures.
Welcome and assist patients and visitors, assist with registration, screen and route calls, take accurate messages, and provide courteous service.
Process equipment between patients by cleaning unit-based equipment and gathering supplies needed to operate it; order, stock, and organize department or unit supplies and equipment.
Operate and maintain general office equipment and serve as a resource for department or unit software systems.
Support department or unit staff scheduling, including lunch assignments.
Monitor cleanliness of waiting and break rooms, perform safety and environmental rounds, and assist with regulatory checks such as refrigerators, code carts, glucose meters, and equipment-room storage.
Transport patients, supplies, specimens, and equipment within the facility as assigned; in Clinical Transport assignments, monitor patient condition during transport and procedures and follow the transportation algorithm for urgent or emergent needs.
Maintain clinical information and monitoring transport databases, and continuously observe EKG monitors and patient status when assigned.
When assigned to epilepsy monitoring, keep the camera focused on the patient and notify the nurse of event alarms, specified movements or behaviors, or the patient attempting to get out of bed without staff present.
Obtain blood specimens using methods appropriate to the patient’s age and condition; review orders for medical necessity or ABN information, clarify questionable test nomenclature, and process specimens for laboratory delivery when qualified and assigned.
Contribute to the orientation and career development of others, and demonstrate respect, dignity, kindness, and empathy in interactions with patients, families, visitors, and employees.
Follow company policies, procedures, ethical standards, and code of conduct, and support Carilion’s mission, vision, and values.