Clinical Associate - 10 MTN ICU - FT

Carilion Clinic•Roanoke, VA

3d•$19 - $26•Onsite

About The Position

The Clinical Associate provides basic clinical and clerical support for quality patient care under the direction of licensed staff, physicians, or mid-level practitioners. The role includes patient care related to cleanliness, safety, and comfort, clerical and reception support, equipment and supply management, and unit-specific tasks. Phlebotomy, nursing assistant, and monitor technician duties may be assigned when applicable, based on training, competencies, department needs, and required approvals. The position is in a 12-bed adult ICU specializing in complex planned and emergent surgical patients, and also serving trauma, neurosurgery, and hospitalist patients. The Clinical Associate supports a varied patient population and works alongside the nursing and clinical teams. This is a full-time role with day, evening, and night shifts, every other weekend, and rotating holidays. A $7,500 sign-on bonus is available to eligible external candidates.

Requirements

High school graduate or equivalent.
A Certified Nursing Assistant credential is required when working in a Critical Access Area; must have completed a nursing assistant course, including a Carilion course where applicable.
Successful completion of Carilion Monitor Technician courses is required when working in a monitored area.
Successful completion of Carilion phlebotomy and sheath courses is required when those skill sets are needed in the assigned area.
AHA BLS-HCP certification is required.
Effective interpersonal, communication, and teamwork skills.
Must be organized and self-motivated.
Knowledge of office procedures and equipment.

Responsibilities

Provide basic clinical and clerical support to licensed staff, physicians, mid-level practitioners, and other members of the unit health-care team.
Perform basic clinical services relating to patient care, cleanliness, safety, and comfort.
Collect patient assessment information such as height, weight, vital signs, symptoms, chief complaint, and current medications for assessment by licensed staff.
Review medical records and provider orders, assist with chart audits, and alert nurses to outstanding stat orders or medication changes.
Update patient demographics and insurance information; answer phones; schedule appointments; receive and relay messages; and enter refill requests.
Assist with referrals, authorizations, and pre-authorizations as directed by licensed staff or providers.
Order, stock, and organize department supplies and equipment.
Clean and process unit-based equipment between patients, gather operating supplies, and operate and maintain general office equipment.
Monitor waiting and break room cleanliness and perform safety and environmental rounds.
Assist with regulatory checks, including refrigerator, code cart, glucose meter, equipment room, and storage checks.
Welcome and assist patients and visitors, support registration, and provide receptionist and unit-resource functions.
Receive and screen telephone and patient call-system calls, route calls appropriately, and take accurate messages.
Support unit staff scheduling, including lunch assignments.
As competencies permit, manage admissions, transfers, and discharges; coordinate patient flow using department software and the Intranet; and schedule therapeutic and diagnostic procedures.
Perform basic nursing care and advanced technical skills according to established standards and demonstrated competencies.
On monitored units, function as a nursing assistant and monitor technician when required; observe cardiac monitors, interpret and document rhythms, report significant changes to the RN, and apply monitoring equipment.
When assigned to transport duties, transport patients and monitor patient condition and EKG rhythms as applicable, follow the transportation algorithm for urgent or emergent needs, and maintain relevant transport data.
When assigned and qualified for phlebotomy, obtain and process blood specimens, review orders for medical necessity or ABN information, and clarify questionable test nomenclature.
Observe epilepsy-monitoring video when assigned and notify nursing staff of specified patient events or safety concerns.
Participate in the sitter process when competencies are appropriate.
Contribute to the orientation and career development of others and demonstrate respect, dignity, kindness, and empathy.
Support Carilion's mission, vision, and values and comply with company policies, procedures, ethical standards, and code of conduct.