Clinical Assistant

Norco, Inc.•Hamilton, MT

12d•Onsite

About The Position

Norco is currently seeking an individual to fill our Clinical Assistant position. The Clinical Assistant is responsible for the coordination of all Category II and III equipment set-ups and staff scheduling as directed. The Clinical Assistant acts as a liaison between Norco clinicians and referral sources, and trouble shoots questions and problems with patients/clients.

Requirements

High school graduate or equivalent
Ability to work with a diverse group of people in a caring, personable manner
Excellent public relations and customer service skills
Excellent verbal and written communications skills, including phone demeanor
Ability to read written materials, PC screen, etc.
Excellent office skills – (Microsoft Office, Docuware applications)
Ability to lift up to 50 lbs frequently and over 75 lbs occasionally to a height of 36 inches

Nice To Haves

Previous home care experience is preferred

Responsibilities

Work with patients, physicians, therapists, insurance companies, and referral sources to optimize the equipment needs for clients
Obtain necessary documentation and authorizations required for equipment coverage
Assist with clinical, sales support, and home transition staff, as necessary
Assist customer service staff to coordinate respiratory-related discharges
Coordinate RT/Clinician schedules and patient set-ups, answer and route clinical staff/patient communication
Make deliveries when necessary
On-call required on a predetermined rotating basis
Perform other tasks as assigned or necessary