Clinical Assistant (CMA/LPN)

HEALTH WEST INC•Pocatello, ID

1d•Onsite

About The Position

This is a Full Time position at the Pocatello Clinic in Pocatello, ID. The Clinical Assistant will be responsible for various patient care coordination tasks, including telephone triage, patient follow-up, medication refills, and tracking recalls and referrals. The role also involves floating to assist with in-person patient care during staff shortages, participating in meetings and quality improvement activities, and assisting with outreach events. Additionally, the position requires documenting client encounters, completing reports, and coaching patients in chronic health condition management and self-care. The Clinical Assistant will also help patients access health services and overcome barriers to care, all while complying with Health West Inc.'s policies and procedures.

Requirements

High School Diploma or Equivalent
Graduation from a Medical Assistant Program or Equivalent
Graduation from a Practical Nursing Program or Equivalent
One year recent experience in a health care setting preferred.
Current National Medical Assistant Certification required.
Current Idaho Practical Nursing License or equivalent required.
Current certification in BLS.

Responsibilities

Telephone triage for patient concerns/questions
Perform patient follow-up and coordinates care (e.g. obtain prior authorizations, follow-up on abnormal results, manage appropriate buckets in EMR, etc.), per clinic protocol
Refill patient medications per clinic protocol
Enter in and tracks patient recalls as appropriate (childhood and adult immunizations, future blood work, abnormal paps, colonoscopies, etc.)
Track outpatient referrals, per policy and procedure
Review and coordinate with other departments and integrate work with other staff to ensure timely and accurate patient flow
Act as float to help fill in during staff shortages for in-person patient care in the clinical setting; follow workflows, policy procedures set for clinical nursing
Participate in meetings
Participate in continuous quality improvement activities
Assist with outreach activities such as health fairs, when needed
Document client encounters from outreach events, activities, service plans, and outcomes achieved by client in an effective manner; completes and submits monthly reports; and ensures accurate data collection for quality measures and other reporting purpose
Coach patients in effective management of their chronic health conditions and self-care.
Assist patient in understanding care plans and instructions.
Motivate patients/clients to be active and engage event participants in their health and overall wellbeing.
Assist patients in accessing health-related services to appropriate medical and specialty providers and overcoming barriers to obtaining needed medical care and /or social service
Comply with Health West Inc.'s policies and procedures
Other duties as assigned