Clinical Assistant - Infectious Disease

Mayo Clinic • Jacksonville, FL

4h

About The Position

Facilitates patient visits and supports health care providers by anticipating and responding to patient needs and requests from the health care team. Coordinates details of patient visits so care providers can focus on patient care, including daily activities in a multispecialty medical practice, preparing patients, completing pre-examination record information, and managing the flow of patient materials. Obtains or verifies patient demographics, advises patients of scheduling delays or changes, and serves as a direct patient contact and resource. Performs related clerical duties, including processing prior authorizations through fax or online requests and handling patient appointment communications and related materials.

Requirements

• High school diploma or GED.
• Two years of customer service experience, such as administrative, physician's office, appointment scheduler, clinical assistant, patient service representative, or imaging assistant.
• Individuals without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment.
• Computer skills, including Windows-based applications and intranet/internet use, and ability to keyboard.
• Ability to work independently, be goal directed, and demonstrate strong organizational skills.
• Ability to multitask without compromising quality.
• Strong verbal and written communication skills, including telephone etiquette, face-to-face interactions, and electronic communications.
• Ability to communicate with individuals and small groups with credibility and confidence.
• Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy, and maintain positive communication.
• Ability to develop innovative and creative solutions to problems.
• Friendly, positive attitude and energy and drive in performing daily responsibilities.
• Ability to adapt to a changing work environment and maintain job-related skills and activities.
• Basic Life Support (BLS) certification.

Nice To Haves

• Associate's degree and coursework in a healthcare-related field, such as Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist, or comparable.

Responsibilities

• Facilitate patient visits and support health care providers by anticipating and responding to patient needs and health care team requests.
• Coordinate patient visit details and provider daily activities in a multispecialty medical practice.
• Prepare patients and complete pre-examination record information.
• Manage the flow of patient materials.
• Obtain or verify patient demographics.
• Advise patients of scheduling delays or changes and communicate with appropriate individuals.
• Serve as a direct contact and resource for patients.
• Process prior authorizations, including fax and online requests.
• Process patient appointment communications and related materials.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED