Clinical Assistant - Infectious Disease

Mayo Clinic • Jacksonville, FL

1d

About The Position

The Clinical Assistant supports health care providers and facilitates patient visits by anticipating and responding to patient and care-team needs. The role coordinates visit details in a multispecialty medical practice, including providers’ daily activities, patient preparation, completion of pre-examination record information, and management of patient materials. The Clinical Assistant obtains or verifies patient demographics, communicates scheduling delays or changes to appropriate individuals, and serves as a direct patient contact and resource. The position also performs clerical duties, including processing prior authorizations through fax or online requests and handling appointment communications and related materials.

Requirements

• High school diploma or GED.
• Two years of customer service experience, such as administrative, physician’s office, appointment scheduler, clinical assistant, patient service representative, or imaging assistant.
• Individuals without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment.
• Computer skills using Windows-based applications and intranet/internet tools, with keyboarding ability.
• Ability to work independently, be goal directed, and demonstrate strong organizational skills.
• Ability to multitask effectively without compromising quality.
• Strong verbal and written communication skills, including proper telephone etiquette, face-to-face interactions, and electronic communications.
• Ability to communicate credibly and confidently with individuals and small groups.
• Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy, and maintain positive communication.
• Ability to develop innovative and creative solutions to problems.
• Friendly, positive attitude, energy, and drive in performing daily responsibilities, and ability to convey an impression reflecting favorably on the Department of Nursing.
• Flexibility and ability to adapt to a changing work environment and maintain job-related skills and activities.
• Basic Life Support (BLS) certification.

Nice To Haves

• Associate degree and coursework in a healthcare-related field, such as Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist, or comparable.

Responsibilities

• Facilitate patient visits and support health care providers by anticipating and responding to patient and care-team needs.
• Coordinate details of patient visits, including providers’ daily activities in a multispecialty medical practice.
• Prepare patients and complete pre-examination record information.
• Manage the flow of patient materials.
• Obtain or verify patient demographic information.
• Advise patients and appropriate individuals about scheduling delays or changes.
• Serve as a direct contact and resource for patients.
• Perform related clerical duties, including processing prior authorizations through fax and online requests.
• Process patient appointment communications and related materials.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.
• Competitive compensation and comprehensive benefit plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED