Clinical Assistant, Newborn Screening Ontario - Permanent Full-Time (1.0)

CHEO•Ottawa, ON

1d•CA$26 - CA$32•Onsite

About The Position

CHEO is a global leader in pediatric health, transforming from a 20th-century acute care hospital into a 21st-century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for digitization, CHEO excels in clinical care, research, and education. The Research Institute focuses on world-class clinical, translational, and basic science research. CHEO has been recognized as Canada's best healthcare employer by Forbes and is consistently ranked as a top employer in the National Capital Region. The Clinical Assistant position supports the Newborn Screening Ontario program, enhancing clinic flow and efficiency under the supervision of a clinical provider.

Requirements

Bachelor’s Degree in Science or a health-related field, preferably in Genetics, Biology (Essential)
Criminal Record Check (Essential)

Nice To Haves

Previous experience in a clinical setting
Demonstrated knowledge of genetics principles and theory
Demonstrated outstanding organizational skills, time management, attention to detail, ability to manage competing priorities, critical thinking
Demonstrated excellent written and verbal communication skills
Demonstrated ability to work independently and in a dynamic and fast-paced team environment
Demonstrated computer and word processing skills
Demonstrated Basic office and clerical skills
Demonstrated accuracy and attention to detail
Demonstrated flexible approach to work demands
Demonstrated initiative and ability to adjust priorities
Demonstrated working knowledge of applicable occupational health and safety legislation; general knowledge of corporate/departmental policies and procedures related to health and safety.
Bilingualism (English/French)

Responsibilities

Monitor and manage cases within the Laboratory Information System (LIS) and other designated systems.
Gather and validate relevant clinical and demographic information and document in the LIS.
Escalate cases requiring review by clinical staff as required.
Initiate and conduct telephone and email outreach to parents and caregivers using approved communication scripts and workflows.
Confirm patient identifiers and maintain confidentiality when communicating health information to families.
Provide standardized information, educational resources, results packages, or other required materials to families as needed, following established protocols.
Document all telephone and email communication with families within the LIS.
Participate in quality improvement initiatives to support program effectiveness and service delivery.
Perform administrative duties such as data entry, record management, report generation, filing, faxing, photocopying, and other related tasks.
Communicate low risk/normal results.
Attend team meetings to provide updates regarding clinical workflows.
Respond to patient and laboratory inquiries in consultation with clinical provider.
Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
Perform other related duties as required.