Clinical Assistant/ Integrated Care Coordinator

Essen Medical Associates•New York, NY

65d•$24 - $26•Onsite

About The Position

The ICC Clinical Assistant Coordinator supports daily clinical and operational workflows across multiple specialty service lines and ICC programs by assisting providers with in-house testing, specialty procedures, and day-to-day patient care support. This position ensures patients receive compassionate, timely, and well-organized care by focusing on direct clinical assistance, procedural support, patient flow, and basic coordination needs of complex chronic care management cases.

Requirements

Certification as a Medical Assistant (CMA or RMA) preferred.
Associates Degree
Strong understanding of infection control and clinical protocols.
Experience supporting clinical workflows, patient triage, and in-office procedures in a medical office or ambulatory setting preferred.
Excellent interpersonal, communication, and organizational skills.
Ability to work collaboratively across clinical and administrative teams.
Competency in conducting triage, assisting with medical procedures, and performing sterilization and autoclaving.
Excellent communication skills to interact effectively with patients and healthcare providers.
Strong organizational abilities to manage documentation, and logbook updates.
Attention to detail is crucial for accurate documentation and maintaining a sterile environment.
Ability to work collaboratively with healthcare professionals in a dynamic medical office setting.
Flexibility to handle diverse responsibilities and adapt to changing priorities.
Ability to identify and escalate complex care management needs appropriately.
Hearing: Adequate to perform job duties in person and over the telephone.
Speaking: Must be able to communicate clearly in person and over the telephone.
Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
Requires frequent bending, reaching, standing, walking, squatting, and sitting, pushing, and pulling exerted regularly throughout a regular work shift.
Prolonged periods of sitting at a desk and working on a computer.
Customer / Patient Service
HIPAA (Health Insurance Portability and Accountability), Confidentiality, and Infection Control Compliance
Problem Solving and Judgment
Communication
Dependability
Teamwork
Professional Appearance
Willingness to Learn/Continuous Learning
Regular patient contacts.
Regular contact with families of patients, employees, and the public.

Nice To Haves

Certification as a Medical Assistant (CMA or RMA)

Responsibilities

Perform patient intake and triage, including confirming identity, obtaining vitals, and updating history, medications, and allergies in the EHR.
Greet and escort patients to triage/exam rooms in a timely manner.
Assist providers with in-house procedures and specialty testing (e.g., EKGs, PFTs, gynecologic exams) and prepare patients and rooms for visits.
Maintain clean, organized, and fully stocked exam and procedure areas; sterilize instruments and follow infection control protocols.
Draw, label, log, reconcile, and send labs; complete accurate, timely clinical documentation and coordination logs.
Monitor patient flow and wait times, communicate delays, and support same-day schedule optimization, including confirmations, no-show outreach, and filling gaps.
Schedule follow-up appointments, assist with basic transportation needs, and educate patients on available resources as directed.
Serve as a routine point of contact for patients and families and respond to assigned messages and tasks from providers and leadership.
Support front desk functions during high-volume periods (check-in, check-out, follow-up booking).
Escalate complex medical, behavioral, or social needs to appropriate care management or clinical leadership.
Complete opening and closing duties (room readiness, temperature logs, cleaning, restocking, equipment shutdown, PHI security) and report low stock or site issues promptly.
Develop, update, and maintain individualized care plans in collaboration with patients, providers, caregivers, and the care team.
Support patients after emergency room visits, hospital admissions, inpatient discharges, or other transitions of care.
Connect patients to community resources that support health, safety, housing, food access, transportation, benefits, and overall well-being.