Clinical Assistant - Desktop Management

Glbhc•Saginaw, MI

27d•Onsite

About The Position

This position involves a variety of clinical and administrative tasks within a healthcare setting. The Clinical Assistant will be responsible for managing patient calls, scheduling appointments, assisting with patient portal adoption, coordinating procedures and referrals, updating electronic health records (EHR), processing clinical forms, and maintaining desktops. The role also includes marginal duties such as filling in for staff as needed, assisting the Center Manager, participating in team meetings, and performing other assigned duties. A signing bonus is available for certified/registered/licensed Medical Assistants.

Requirements

Completion of Medical Assisting program, with evidence of training in clinic procedures and duties.
Basic Life Support (BLS) certification Required.
Certification as a Medical Assistant required.
Minimum of one year experience in a medical setting required, preferably office/clinic.
Appropriate clinical skills, telephone and computer skills.
Ability to respond appropriately and consistently to managerial directives.
Able to communicate effectively with, and relate to, a diverse population in a professional and courteous manner.
Flexible and able to function in a team setting.
Ability to respond appropriately to all patients.
Must be able to sit, stand, and or walk for an entire workday.
Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. frequently.

Nice To Haves

Medical billing experience preferred.
Bilingual preferred.
Flexible in accepting work assignments.
One year of experience in an office/clinic setting preferred.
Medical billing experience preferred.
Bilingual preferred.

Responsibilities

Answers telephones promptly, and handles/screens calls courteously, professionally, and appropriately, including scheduling of patient appointments as directed and taking messages.
Assists call center operators as needed.
Completes outreach activities as assigned.
Promotes and assists patients to use the patient portal.
Schedules patients for In-House procedures and assists with initiation of referrals to outside agencies/providers.
Assists with tracking process per protocol.
Updates EHR and maintains accurate clinical data with incoming medical reports.
Sends appropriate reports to be scanned.
Performs follow-up functions as assigned.
Coordinates new patient appointments.
Prepares electronic health record with accurate medication lists, patient histories and other pertinent information prior to the patient appointment.
Inputs data into the computer in accordance with GLBHC protocol.
Informs patients of lab and diagnostic test results as delegated by provider per Policy CLIN. 79.
Provides limited patient education as directed by the provider or team leader.
Processes clinical forms as appropriate.
Maintain desktops and assists as delegated by Center Manager/Primary Care Coordinator.
Fills in for staff as needed and qualified.
Assists the Center Manager as necessary.
Participates in team meetings.
Performs other duties as assigned.