Clinical Apps Analyst III

Lexington Medical Center • West Columbia, SC

3d

About The Position

This position has a special focus supporting the organization's clinical decision support (CDS) and artificial intelligence (AI) initiatives. The role involves configuring and optimizing CDS interventions, predictive models, and AI tools within clinical workflows. The analyst manages the underlying data to track system adoption and alert metrics, utilizing analytics to evaluate how these technologies improve patient care and operational outcomes. Participates in the analysis, design, testing, documentation, implementation, support and auditing of comprehensive Hospital Information Systems and electronic health records (EHR). Assists in evaluation, analysis, maintenance and development of system functionality to meet clinical objectives including participating in project plan development/tracking and workflow analysis. Coordinates resolution of system process or performance issues interacting with functional users, internal and external technology resources. Serves as a liaison between the clinical users and the application team as well as assisting with education and training deployment.

Requirements

• Minimum Education: High School Diploma or Equivalent
• Minimum Years of Experience: 7 Years Directly Related Experience (IS or Clinical)
• Substitutable Education & Experience: High School Diploma & 7 Years of Experience can be substituted for one of the following: Bachelor's Degree & 5 years Related Experience; Masters' Degree in a Related Field (IS, Clinical, Business or Healthcare Administration) & 3 Years Related Experience
• Required Certifications/Licensure: Current Epic Certification or must obtain Epic Certification within 6 months of entry into role
• Required Training: Experience in IT as a business analyst or systems analyst in a medium to large organization required; Previous project management experience; Excellent communication, organizational and project management skills; Proficient in computers, use of clinical information systems, and Microsoft Office solutions; Strong experience in use of clinical information systems that affect patient care; Strong interpersonal skills and high degree of professionalism; Presentation skills and the ability to communicate effectively.

Nice To Haves

• Proficiency with SQL for data extraction, querying, and report validation
• Experience using Python, R, or similar statistical software to evaluate predictive models.
• Experience creating dashboards and visual metrics (e.g., Tableau, Power BI) to track system adoption and clinical outcomes.
• Foundational understanding of machine learning principles, large language models (LLMs), or the implementation and validation of AI utilities within a healthcare environment.

Responsibilities

• Utilizes in-depth understanding and knowledge of workflows, policies, and procedures, patient care/clinical business processes, regulatory requirements and best practices to analyze existing practices by facilitating communication, cooperation and information from key users, ensuring patient safety and consistent practices throughout the organization.
• Resolves problems and recommends solutions through research, inquiry and data analysis maintaining logs and tracking of issues.
• Designs, redesigns and analyzes processes and applies knowledge to build software application.
• Contributes to the preparation of testing scripts and participates in testing for implementation, upgrades, and fixes. Performs unit, system and integrated testing tasks.
• Serves as primary liaison between business units, technology and support teams.
• Elicits system requirements using interviews, document analysis, requirement request, business and workflow analysis. Level III analysts will be facilitators and key decision drivers.
• Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high level data into details, abstracts up from low level data to general understanding and distinguishes user request from underlying true needs.
• Collaborates with developers, vendors, subject matter experts; to establish technical vision and analyze trade-offs between usability and performance needs.
• Serves as project champion to promote the integration of technology into the clinical setting.
• Works with Information System Specialist and subject matter experts to develop tools and resources specific to the application. Level III analysts will be developers and decision makers.
• Prepares and presents to different groups in an effective manner appropriate for the audience. Level III analysts are primarily presenters.
• Participates and supports project and team goals, objectives and timelines working with a sense of urgency and accuracy to ensure effective implementation.
• Documents needs assessments, processes, system requirements, change management, and user training materials to ensure successful communication to both technical team and the end user.
• Assists in software selection and evaluates emerging technologies staying abreast of best practices.
• Successfully engages in multiple initiatives simultaneously.
• Coordinates system acquisition and implementation of assigned applications, including hardware and software. Level III analysts would coordinate.
• Manages system set up and implementation.
• Monitors system performance.
• Participates in the planning and preparation of go-live implementation as well as updates, patches, and other routine maintenance. Level III analysts plan, participate, implement and communicate; may lead and direct work activities of others.
• Utilizes technical expertise to strengthen the knowledge and skills of related team members.
• Provides ongoing user support and training, when applicable, paying keen attention to user needs and opportunities to offer solutions and modify processes to improve patient care and related efficiencies.
• Identifies reports and develops report specifications for report writers to meet the needs of the application user.
• Documents support calls and ongoing issue management.
• Proactively communicates and collaborates with external and internal customers including vendor solution providers.
• Communicates with vendors as needed for system performance problems and questions. Levels 3s escalate issues to appropriate internal personnel and communicate with vendors.
• Participates in short, medium and long range system planning.
• Initiates and/or maintains project plan documentation.
• Attends continuing education courses, seminars and conferences to keep abreast of Information Technology developments.
• Participates and supports change management process. Level III analysts will optimize and manage change management process, procedures and tables for all clinical applications.
• Follows “Service Excellence” guidelines.
• Performs all other duties as assigned by authorized personnel or as required in an emergency, e.g., fire or disaster.

Benefits

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED