Clinical Apps Analyst I

Lexington Medical Center • West Columbia, SC

2d

About The Position

The Clinical Apps Analyst I participates in the analysis, design, testing, documentation, implementation, support, and auditing of hospital information systems and electronic health records. The role assists with evaluating, maintaining, and developing system functionality to meet clinical objectives, including project planning and tracking and workflow analysis. The analyst coordinates resolution of system process and performance issues with functional users and internal and external technology resources, serves as a liaison between clinical users and the application team, and assists with education and training.

This Level I position contributes to project and team work, requirements gathering, process analysis, testing, application setup, implementation, system performance monitoring, user support, and change management. The analyst supports safe and consistent clinical workflows, communicates with users and vendors, and helps integrate technology into clinical settings.

Requirements

• High school diploma or equivalent.
• Two years of directly related experience in Information Systems or a clinical field.
• Must be willing to obtain EPIC training certification within six months of employment.
• Proficiency with computers, clinical information systems, and Microsoft Office solutions.
• Presentation skills and the ability to communicate effectively.

Responsibilities

• Analyze current clinical practices by facilitating communication and gathering information from key users, with attention to patient safety and consistent organizational practices.
• Research and resolve problems, recommend solutions, and maintain issue logs and tracking.
• Design, redesign, and analyze processes and apply that knowledge to software applications.
• Help prepare testing scripts and participate in unit, system, and integrated testing for implementations, upgrades, and fixes.
• Act as a primary liaison among business units, technology teams, and support teams.
• Elicit system requirements through interviews, document analysis, requests, business analysis, and workflow analysis.
• Promote the integration of technology into clinical settings.
• Work with Information System Specialists and subject matter experts to develop application-specific tools and resources; contribute and test as a Level I analyst.
• Prepare and deliver presentations to different audiences and contribute to presentation materials.
• Support project and team goals, objectives, and timelines, working with urgency and accuracy.
• Document needs assessments, processes, system requirements, change management, and user training materials.
• Assist with software selection and evaluate emerging technologies and best practices.
• Manage multiple initiatives simultaneously.
• Assist in coordinating system acquisition and implementation of assigned applications, including hardware and software.
• Manage system setup and implementation and monitor system performance.
• Participate in planning and preparing go-live implementations, updates, patches, and routine maintenance.
• Provide ongoing user support and training when applicable, identify user needs, and suggest solutions or process changes to improve patient care and efficiency.
• Identify reporting needs and develop report specifications for report writers.
• Document support calls and ongoing issue management.
• Communicate and collaborate proactively with internal and external customers, including vendor solution providers.
• Communicate with vendors about system performance problems and questions.
• Provide basic communication and problem identification.
• Participate in short-, medium-, and long-range system planning.
• Initiate or maintain project plan documentation.
• Attend continuing education courses, seminars, and conferences to keep current with Information Technology developments.
• Participate in and support change management; Level I analysts follow the change management process.
• Follow Service Excellence guidelines.
• Perform other duties as assigned by authorized personnel or as required in an emergency.

Benefits

• Medical, dental, and life insurance benefits effective day one.
• Health care and dependent care flexible spending accounts.
• Eligibility to enroll in the 403(b) match plan on day one; the employer matches dollar for dollar up to 6%.
• Employer-paid life insurance equal to one times salary.
• Option to elect supplemental life insurance with low-cost premiums, up to three times salary.
• Adoption assistance.
• Employer-paid short-term and long-term disability coverage for full-time employees after 90 days of eligible employment.
• Tuition reimbursement.
• Student loan forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED