Clinical Applications Trainer - EEG Contractor

Natus•Middleton, WI

1d•Remote

About The Position

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro. Trainer for Neuro products, including EEG or PSG - 12 Month Contractor position Remote position in USA

Requirements

Familiarity with the principles of EEG, SEEG, and/or PSG and their terminology
Ability to work with basic hand tools
Excellent customer service skills
Information seeking
Listening, understanding, and responding.
Ability to deliver required results with high levels of customer satisfaction, both internal and external
Strong interpersonal and communication skills
Confident, responsible, dependable, punctual, realistic, positive, flexible, efficient
Able to work independently
High results-oriented team player
Superb planning, coordination, leadership skills
Patient, methodical, neat and clean work habits
Clinical registration and certification in EEG or PSG is required.
3-5 years of relevant experience in a clinical setting required.
Valid driver's license.
Travel up to 80%, domestic or international

Nice To Haves

College diploma or University degree a plus.

Responsibilities

Provide onsite clinical training to Natus customers who have purchased Neurology products, including EEG, EMU/SEEG, and/or PSG/Sleep.
Provide follow-up education support to customers who have received training during the installation process.
Provide remote training sessions to customers, as assigned.
Assist in the installation and configuration of Natus equipment at customer sites.
Assist with pre-sale education and clinical support to potential customers, as assigned.
Proactively escalate customer issues and needs to the relevant departments within Natus.
Serve as the clinical liaison between the customer and Natus technical support.
Continue internal Natus-provided education regarding the company's product line to stay up to date on all software and hardware changes.
Other duties may be assigned.
Assist with the development and maintenance of training documents for various types of end users of Natus Neurology products.
Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality or services provided to our customers.