Lead Epic Clinical Applications Trainer

University of Texas at Austin

6d•Hybrid

About The Position

The Lead Clinical Applications Trainer supports enterprise-wide clinical application training initiatives with a primary focus on Epic and related clinical technologies. This position partners closely with clinical, operational, and technical stakeholders to support onboarding, optimization, workflow adoption, and ongoing education efforts across Dell Medical School and affiliated clinical operations. The Lead Clinical Applications Trainer delivers comprehensive training programs for clinical and non-clinical end users across supported clinical applications, with a primary emphasis on Epic and electronic health record systems. This role develops and facilitates training, supports workflow optimization, and serves as a key resource for end-user education, onboarding, and system adoption initiatives.

Requirements

Bachelor’s degree in Health Informatics, Education, Nursing, or a related field
Five years of experience in clinical training, informatics, healthcare IT, or a related healthcare technology environment
Knowledge of data structures and information system applications within multi-specialty clinic operations, ambulatory surgery centers, research, and higher education environments
Experience supporting Epic or comparable enterprise electronic health record platforms
Experience delivering training to clinical and non-clinical audiences
Experience developing curriculum, educational materials, and training programs
Strong presentation, facilitation, and communication skills
Ability to analyze workflows and align training content with operational needs
Ability to manage multiple priorities and stakeholders simultaneously
Relevant education and experience may be substituted as appropriate.
Epic Certification

Nice To Haves

Master’s degree in Health Informatics, Instructional Design, Nursing, or a related field
Three years of experience in clinical application training, Epic training, or EHR implementation activities
Experience supporting large-scale healthcare technology implementations
Experience with workflow optimization and clinical operations improvement initiatives
Experience supporting provider onboarding and organizational change management efforts
Experience delivering classroom, virtual, and at-the-elbow training in healthcare environments
Certified Professional in Healthcare Information and Management Systems (CPHIMS)
Project Management Professional (PMP)
Instructional Design Certification
Adult Learning Certification

Responsibilities

Develops and Maintains Training Programs: Design education programs tailored to clinical and non-clinical audiences, Create training materials including manuals, e-learning modules, job aids, and quick reference guides, Align training content with clinical workflows and application functionality, Update training materials based on system changes, enhancements, and user feedback, Ensure training supports organizational standardization and optimization goals.
Delivers Training and Onboarding: Facilitate classroom, virtual, and in-practice training sessions, Provide onboarding training for new hires across departments and roles, Deliver individual and group training upon request and during onboarding of new clinics or departments, Deliver training related to software updates and new application functionality, Provide elbow-to-elbow support for physicians, clinical staff, and operational users.
Assigns Applications and Supports User Proficiency: Determine appropriate application assignments based on role and workflow requirements, Develop and maintain in-depth knowledge of supported applications, Guide users through role-specific workflows and procedures, Monitor user progress, adoption, and proficiency, Manage training requests, access issues, and user support questions.
Coordinates Training Logistics: Schedule training sessions and manage training environments, Coordinate logistics for training and educational events across multiple locations, Track attendance, completion records, and participation metrics, Ensure availability of equipment, technology, and educational resources, Maintain training records and support administrative functions.
Analyzes Training and Workflow Effectiveness: Review organizational activities and performance data to support planning and process improvement, Assess curriculum effectiveness and identify opportunities for improvement, Provide feedback to leadership and stakeholders regarding training environments and educational needs, Develop understanding of organizational policies, workflows, and ambulatory operations, Align training programs with application functionality and clinical workflows.
Consults and Collaborates with Stakeholders (10%): Collaborate with Clinical Applications & Informatics teams, project managers, department leaders, and super users, Ensure training content is standardized and aligned with organizational initiatives, Support optimization of clinical workflows through on-site review and operational support, Assist providers and staff in improving workflow efficiency and user adoption, Support organizational goals through targeted training and workflow enhancement initiatives.
Participate in go-live support and floor training activities during implementations.
Assist with testing and rollout of new application features and enhancements.
Support training activities for external partners and vendors.
Contribute to change management and communication initiatives.
Participate in professional development and credentialing activities.
Perform related duties as assigned.