Clinical Applications Technician

CHAS Health • Spokane, WA

1d • $26 - $38 • Hybrid

About The Position

Improve the overall health of the communities we serve by providing superior customer service and achieving the highest potential of user productivity by utilizing and supporting digital technologies and programs with high standards of efficiency, competence, and collaboration. CHAS Health is committed to providing high-quality, evidence-based care in a convenient, neighborhood setting, removing barriers to care and treating everyone with dignity and respect. The organization is expanding and seeking dedicated individuals to make a difference in patient lives.

Requirements

• High school diploma or equivalent required.
• 1-2 years of experience providing customer service required.
• Experience working with computer hardware, software, and peripherals in a professional environment is required.
• Above average technical skills, problem solving skills, verbal and written communication skills are essential.
• Ability to work in a team environment, maintain a positive attitude, and a commitment to quality is required.
• Valid driver license, insurance and vehicle required.
• Commitment to supporting a safe and respectful environment is required.

Nice To Haves

• Associates degree or higher in a technical field is preferred.
• Familiarity with ITIL principles is helpful.
• Experience in a healthcare setting preferred.

Responsibilities

• Maintains comprehensive knowledge of EHR-integrated technologies including real-time video communication, remote monitoring, applications, and digital tools on PC, iOS, and Android platforms.
• Serves as on-demand support for clinic staff who experience technical issues with digital health programs including workflows, hardware and software.
• Tracks and monitors open problems to ensure a high standard of customer service is met.
• Escalates unresolved issues to the Applications team.
• Creates and maintains documentation on common issues and processes.
• Provides technical guidance and training to clinic staff during implementations.
• Provides technical support to patients with various mobile devices, computers, and operating systems.
• Performs other duties as assigned, including supporting the CHAS Health Mission and Core Values.

Benefits

• Competitive Compensation
• Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match for a retirement plan that invests in your future.
• More than six (6) weeks of paid time off (PTO) annually for full-time employees.
• Tuition assistance and student loan repayment
• Up to $7,500 for childcare annually through reimbursement
• CME and license fee reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED