Clinical Applications Support, 3rd shift

Strategic Administrative and Reimbursement Service•Grand Rapids, MI

2d•Remote

About The Position

Advanced Radiology Services is seeking a Clinical Applications Support professional to work the 3rd shift. This role involves ensuring the daily technical, operational, and clinical workflow of the Distributed Radiology (DR) environment. The position is performance-based and remote, requiring the candidate to be located within 1 hour of Grand Rapids, Michigan. The schedule consists of three 12-hour shifts from 6:00 PM to 6:00 AM, with an every 5th weekend rotation and rotating holidays. The primary goal is to provide the highest level of service to physicians, hospital clients, and patients.

Requirements

Associate’s degree with a minimum of one year of experience in Customer Service, Radiology or Information Technology
Proficiency in Microsoft Outlook, Word and Excel required
Excellent communication skills via phone, email, instant message and face-to-face interactions
Must be located within 1 hour of Grand Rapids, Michigan

Nice To Haves

Prior knowledge of the PACS system is highly preferred

Responsibilities

Resolve missing images, reports, exam notes.
Provide report information via phone and fax.
Handle addendum, deletions, priority change, and status change requests.
Assist in training new and existing Distributed Radiology users.
Monitor the DR environment workflow, infrastructure, and connectivity to clinical facilities using provided tools to identify issues and problems with the routine flow of patient data.
Ensure all issues are logged, tracked, and resolved using the Helpdesk ticketing system.
May also perform preventative maintenance on workstations and communicate with internal or external IT personnel to troubleshoot, diagnose, and resolve issues.