Clinical Applications Analyst II (Epic Homecare)
About The Position
The Clinical Applications Analyst II optimizes workflow processes by building applications tailored to the health system’s needs. The analyst serves as a subject matter expert for assigned applications and provides leadership on small and medium-sized projects with minimal oversight. The role works with business teams and stakeholders to identify requirements, resolve needs, support education and change management, and improve processes. This position may be performed remotely from approved U.S. locations, with required travel to the Memphis campus for interviews and/or orientation and one week per quarter or as business needs require if hired. California-based applicants are not eligible for remote work unless willing to relocate to an approved location.
Requirements
- Bachelor’s degree in computer science, engineering, business, or a related field.
- At least two years of experience in a client-facing IT role.
- Experience working with structured Software Development Lifecycle (SDLC) methodologies.
- Experience leading discussions and identifying and documenting business IT problem statements, business process design, and report requirements.
- Clearly understand and document business requirements related to the assigned application or domain.
- Translate defined requirements into work products with limited guidance.
- Apply basic consultative skills and business/systems analysis tools with limited guidance.
- Respond promptly and effectively to customer questions and requests; explore solutions and escalate or redirect issues effectively.
- Consider work interdependencies and impacts, and collaborate across scrum teams and with contractors.
- Adapt communication and work style to changing requirements and priorities; communicate effectively with people at different organizational levels and with diverse perspectives.
- Present information clearly and tailor it to the audience.
- Use data to identify early indications of underperformance and take corrective action.
- Seek relevant information, draw conclusions from available data, and deliver outcomes.
- Meet the physical requirements of the role, including occasionally lifting or moving up to 25 pounds.
Nice To Haves
- Master’s degree.
- Dorothy or Homecare experience.
Responsibilities
- Participate in and lead meetings with business teams to elicit and understand business requirements.
- Analyze and report emerging business, system, and process needs; escalate complex problems when required.
- Track and drive resolution of business-team needs and requests within the assigned area, coordinating with other IT teams.
- Lead business-team education about strategy, services, capabilities, change management, project management, and communication.
- Support development of presentation materials and documents for departmental stakeholders.
- Provide input to optimize standardized or pre-described business-requirement gathering in the assigned area.
- Maintain relationships with key stakeholders and vendors, serving as the frontline point of contact for customers.
- Mentor team members on the analyst’s processes and train others in correct process execution.
- Maintain regular and predictable attendance.
- Perform other duties as assigned to meet department and institutional goals and objectives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
