Clinical Application Specialist

Fresenius Medical Care•Richmond Hill, ON

1d•CA$90,000 - CA$110,000•Onsite

About The Position

Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements. Provides superior service and product support to Canadian customers as assigned. Main function as a hemodialysis (HD) resource, with possible peritoneal dialysis (PD) and pharmaceutical resource assistance, as required.

Requirements

Current Provincial Registered Nurse Certification of Competence
Current hemodialysis experience is mandatory.
Current experience in patient and/or staff teaching.
Demonstrated ability to interact with all members of the renal team.
Computer literacy in Microsoft Office and applications
Ability to travel extensively and work flexible hours.
Fluency in written and spoken French required.
Valid G-Class drivers license

Nice To Haves

Possible peritoneal dialysis (PD) and pharmaceutical resource assistance, as required.

Responsibilities

Responsible for driving the FME Canada culture through values and customer service standards.
Accountable for outstanding customer service to all external and internal customers.
Develops and maintains effective relationships through effective and timely communication.
Collaborates with CAS team to respond and action customer service issues with all customers in a timely manner.
Support the setup of FME Canada hemodialysis delivery system clinical evaluations.
Provide on-site clinical support to staff evaluating the FME Canada dialysis delivery system by demonstrating how they are used to provide safe and effective patient care.
Assist in the training and orientation of new Fresenius employees.
Assist in the creation of new training tools for FME Canada customers and staff.
Provide staff education/orientation to new Territory Managers, Technologists and Customer Service Representatives as required.
Attend local, regional, national, and international conferences and seminars to remain up to date with latest products, services, and research.
Provide support to our customers regarding home and in-centre hemodialysis best practices.
Provide clinical expertise to assist unit staff to measure specific patient outcomes, utilizing the FME Canada CQI process.
Other duties as assigned.
Maintain positive professional relationships with internal employees, peers, and supervisors.
Maintain positive professional relationships with all customers.