Clinical Application Specialist - DCAR

GE HealthCare

2d • $92,000 - $138,000

About The Position

The Clinical Applications Specialist (CAS) provides Patient Care Solutions (PCS) clinical and operational expertise through education and training for the Diagnostic Cardiology product portfolio. The specialist supports clinical end-users, evidence-based practice, the customer experience, and commercial teams from pre-sale through post-implementation with outcome-based education and training.

The role develops product, clinical, and software expertise within a PCS modality and connects clinical theory with product information to help clinicians use GE Healthcare equipment effectively. It includes pre-sale evaluations and education, customer training aligned with sales order agreements, coordination with sales and service teams, and ongoing post-installation training. The specialist also maintains customer relationships, communicates product or customer feedback to relevant teams, and manages travel expenses and documentation.

The position requires residence in Illinois, Indiana, or Michigan and willingness to work from an office or a home/remote office. Extensive travel of 90% or more, typically four to five days per week, including some weekends, is required within the United States and Canada. For U.S.-based positions, the annual pay range is $92,000–$138,000; the role may also be eligible for performance-based incentive compensation. GE HealthCare does not provide employment visa sponsorship for this opening. Relocation assistance is not provided.

Requirements

• Must reside in Illinois, Indiana, or Michigan.
• For U.S. roles, a bachelor's degree from an accredited university or college, or a high school diploma/GED with at least six years of experience in the relevant Job Family Group(s)/Function(s).
• At least four years of direct patient care, clinical education, or clinical applications experience in diagnostic cardiology.
• Demonstrated proficiency with GE HealthCare modality products and related clinical workflows.
• Proven ability to deliver successful customer-training outcomes and support customer-satisfaction goals.
• Ability and willingness to travel extensively, 90% or more (four to five days per week, including some weekends), within the United States and Canada using multiple transportation modes as needed.
• Valid driver's license and satisfactory driving record.
• Proficiency with Windows Outlook, Word, PowerPoint, Excel, and other computer- and web-based tools.
• Ability to learn specialized industry software and provide digital education and training solutions.
• Willingness to undergo a background investigation, including verification of past employment, criminal history, and educational background, and willingness to take a drug test.
• Must comply with vendor credentialing and customer-site access requirements, including applicable immunization, drug testing/screening, and COVID-19 vaccination requirements.
• Must be willing to work from an office or home/remote office.
• Must be legally authorized to work in the United States; employment visa sponsorship is not available.

Nice To Haves

• Experience as a cardiovascular/ECG technician, exercise physiologist, emergency medical technician/paramedic, or nursing professional.

Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within a specific PCS modality.
• Correlate theoretical knowledge with clinical and product information to help clinicians obtain optimal performance from GE Healthcare equipment.
• Provide pre-sale product clinical evaluations and/or educational sessions to potential customers.
• Develop and administer clinical training with customers for end-user personnel, aligned with the sales order agreement, to deliver effective education and achieve high Net Promotor Scores (NPS).
• Coordinate customer training with sales, project management, and service organization teams according to the sales order agreement and applicable terms and conditions.
• Drive revenue realization by delivering on-site or remote clinical education.
• Complete required documentation comprehensively, consistently, and on time, before and after training.
• Provide post-installation training and support, including additional training for existing customers and training related to product enhancements or implementations.
• Maintain customer relationships and communicate relevant product or customer concerns and opportunities to PCS leadership, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support.
• Manage the travel and lodging budget through travel-strategy optimization and cost savings; submit expense reports within guidelines and maintain complete records.
• Provide strong interpersonal and customer service, uphold personal and business integrity, and integrate user experience and outcomes.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan with employee and company contribution opportunities
• Life insurance
• Disability insurance
• Accident insurance
• Tuition reimbursement
• Potential performance-based incentive compensation, which may include cash bonuses and/or long-term incentives
• Professional development and career opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level