Clinical Application Specialist II

Solis Mammography•Addison, TX

3d•Remote

About The Position

The Clinical Application Specialist II provides support and services for RIS, PACS, and MRS applications in a healthcare information systems environment. The role works with limited to no supervision on application support and build, collaborates with clinical and operational stakeholders and vendors, and supports system implementation, integration, configuration, customization, upgrades, user training, access, and high availability. It also helps maintain application data and supports new product and service lines. The position is remote, with onsite work as needed, and is scheduled for 40 hours per week.

Requirements

At least three years of career-track experience delivering high-quality support services in a healthcare-oriented information systems support environment, with high customer satisfaction.
In-depth knowledge and understanding of clinical applications, related applications, current workflows, and billing.
Effective oral, written, and presentation communication skills.
Ability to interact effectively with physicians, clinical staff, management, and vendors.
Leadership, coaching, and change-management skills.
Systems-thinking and teaming skills.

Nice To Haves

Bachelor's degree in an Information Systems or imaging-related discipline, or equivalent industry work experience.

Responsibilities

Manage RIS, PACS, and MRS application support or build with limited to no supervision.
Develop and use Knowledge Transfer documentation.
Independently configure new centers in the appropriate applications.
Research and validate more complex density state requirements.
Determine appropriate licenses and system requirements.
Validate whether new centers meet American College of Radiology guidelines and determine appropriate certification requirements.
Collaborate with Center Directors, Lead Techs, Regional Operations Directors, and vendors to configure systems according to business needs.
Participate as an expert in system integration strategies, informatics operations, and regulatory and compliance initiatives.
Document standard operating procedures to support maximum uptime and application optimization.
Monitor teams and tools used to track incidents, problems, and project tasks, and work with vendors when applicable.
Perform duties that may include application implementation, system integration, system configuration and customization, upgrades and updates, user training, user access, and high availability.
Review monthly clinical updates and keep application data current with industry standards.
Support new product and service lines by completing required CAS actions.
Assist management and CAS III with initial training of new employees through direct one-on-one interaction and demonstrations of the position's general functions and responsibilities.
Perform additional duties as assigned by management.