Clinical Application Specialist II

Solis Mammography•Addison, TX

3d•Remote

About The Position

The Clinical Application Specialist II provides clinical application support and build services in a healthcare-oriented information systems environment. The role works with RIS, PACS, and MRS applications, independently configuring new centers and validating requirements, licensing, system needs, and applicable ACR certification requirements. The specialist collaborates with center and regional leaders, clinical staff, and vendors to configure systems to meet business needs and supports system integration, informatics operations, and regulatory and compliance initiatives. The position also maintains knowledge-transfer documentation and standard operating procedures, monitors incident, problem, and project-tracking tools, keeps application data current with industry standards, and supports implementations, integrations, configurations, customizations, upgrades, training, user access, and high availability. The specialist contributes to new product and service-line projects and helps train new employees. The role is remote with onsite work as needed and is scheduled for 40 hours per week.

Requirements

At least three years of career-track experience delivering high-quality support services in a healthcare-oriented IS support environment and achieving high customer satisfaction.
Demonstrable in-depth knowledge and understanding of clinical applications, related applications in current workflows, and billing.
Effective oral, written, and presentation communication skills.
Ability to interact effectively with physicians, clinical staff, management, and vendors.
Leadership skills.
Coaching skills.
Change-management skills.
Systems-thinking skills.
Teaming skills.

Nice To Haves

A bachelor’s degree in Information Systems or an imaging-related discipline, or equivalent work-industry experience, is highly preferred.

Responsibilities

Provide application support and build services for RIS, PACS, and MRS with limited to no supervision.
Understand, promote, and demonstrate working knowledge of the healthcare industry.
Develop and use knowledge-transfer documentation.
Independently configure new centers in appropriate applications.
Research and validate complex density-state requirements.
Determine appropriate licenses and system requirements.
Validate whether new centers meet ACR guidelines and determine certification requirements.
Collaborate with Center Directors, Lead Techs, Regional Operations Directors, and vendors to configure systems according to business needs.
Participate in system integration strategies, informatics operations, and regulatory and compliance initiatives.
Document standard operating procedures to support maximum uptime and application optimization.
Monitor teams and tools used to track incidents, problems, and project tasks, and work with vendors when applicable.
Perform application implementation, system integration, configuration and customization, upgrades and updates, user training, user access, high-availability support, and other assigned duties.
Review monthly clinical updates and keep application data current with industry standards.
Support new product and service lines by completing required CAS project actions.
Assist management and CAS III with initial training of new employees through one-on-one instruction on the position’s general functions and responsibilities.
Perform additional duties as assigned by management.