Clinical Application Analyst - Cupid

UCSF•San Francisco, CA

1d•Hybrid

About The Position

The Clinical Applications Professional III functions as the primary support contact and expert for technology solutions used within the cardiology service lines. They work under the direction of the Team Lead and/or Manager to configure, build & install applications. They coordinate all issues that arise during the project for their application area. Key operational activities include primary responsibility to analyze work flows and understand policies, procedures and constraints of the clinical or business operations supported by the applications. In depth and precise investigation and documentation of operational specifications and application functionality is required. Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. The application analyst develops and documents internal procedures and establishes change control processes for the application. The Clinical Application Analyst also develops user training aids and trains end users in workflow and use of applications. They function as the primary contact to troubleshoot problems and questions from end-users during training, go-live, stabilization and on-going support (7x24). Successful candidates are skilled communicators who make decisions independently and in collaboration with others up and down the project structure. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users learn and adopt to use of the technology solutions.

Requirements

Functions as the primary support contact and expert for technology solutions used within the cardiology service lines.
Skilled communicators.
Make decisions independently and in collaboration with others.
Attention to detail is a critical skill.
Enjoy helping other users learn and adopt to use of the technology solutions.

Responsibilities

Configure, build & install applications.
Coordinate all issues that arise during the project for their application area.
Analyze work flows and understand policies, procedures and constraints of the clinical or business operations supported by the applications.
Conduct in-depth and precise investigation and documentation of operational specifications and application functionality.
Analyze new releases to determine how workflow should be modified.
Build and populate databases and tables during initial system configuration.
Conduct system testing and conversion data validation.
Develop and document internal procedures.
Establish change control processes for the application.
Develop user training aids.
Train end users in workflow and use of applications.
Troubleshoot problems and questions from end-users during training, go-live, stabilization and on-going support (7x24).