Clinical Administrative Coordinator

UnitedHealth Group•Tampa, FL

4d•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Clinical Administrative Coordinator is responsible for the management of the census data for accurate bed day reporting. Inpatient, skilled nursing and acute rehab cases are created in the appropriate UM applications and routed to the Clinical Administrative Coordinator for coverage determination, eligibility verification, and routing to the assigned facility nurse as per the Priority Review (PR). The Clinical Administrative Coordinator is responsible for capturing the most accurate census data possible, timely discharge date entry, managing future scheduled admissions, and referrals to the applicable case management and disease management programs, while meeting the turnaround time goals to support timely clinical review. This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00 AM - 6:00 PM including the flexibility to work rotating weekends and holidays based on business need. Training will be conducted virtually from your home. Training is for 1 week from 8:00am-4:00pm Central.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
2+ years of customer service experience
Experience in working with Microsoft Office, including Microsoft Word (ability to create, edit, save, and send documents), Microsoft Excel (ability to create, edit, save, and send documents), Microsoft Outlook (ability to create, edit, save, and send documents)
Understanding of basic medical terminology
Ability to work any shift between the hours of 8:00 AM - 6:00 PM from Monday – Friday Central Time. including the flexibility to work rotating weekends and holidays based on business need
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Ability to work independently or with teams using process documents
Comfort level to make out bound calls to facilities and provider offices
Effective communication skills
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Candidates are required to pass a drug test before beginning employment.

Nice To Haves

Ability to perform ICD - 10, CPT, and HCPC coding
Health care OR health plan experience

Responsibilities

Manage notifications and case validation using standard process documents
Route Priority Review inpatient cases from Intake to ICM and Generic work queue within required timeframe
Focus on data integrity and accuracy for multiple downstream dependencies
Foster collaborative working relationships with facilities, vendors, medical groups, internal clinical and non-clinical staff
Orient new and existing facilities to the notification requirements / process
Adhere to a work schedule based on business needs including weekend and holiday rotations
Make timely case corrections based on the Health Care Economics Exception Reports
Meets expected quality and productivity standards
Be able to review benefit documents and quote INN and OON benefits
Perform other duties assigned within the role