Clinical Administrative Coordinator

UnitedHealth Group•San Diego, CA

4d•Hybrid

About The Position

Optum Behavioral Solutions, in partnership with the County of San Diego, is seeking a dedicated and detail-oriented Clinical Administrative Coordinator (CAC) to join our Utilization Management team. This role is essential in supporting day-to-day administrative operations and ensuring seamless coordination between providers, internal departments, and external stakeholders. As a CAC, you will play a key role in delivering exceptional customer service, managing provider communications, and maintaining accurate documentation. You’ll collaborate closely with clinical and administrative teams to support the delivery of high-quality behavioral health services. This position begins with in-office training and offers the opportunity to transition to a hybrid schedule—up to three days per week remote—based on business needs (subject to change).

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18+ years of age OR older
1+ years of experience in customer service OR healthcare administration
1+ years of data entry experience in a clerical OR administrative role
Proficiency in Microsoft Word, Microsoft Excel, Microsoft Adobe, and general PC navigation
Experience handling confidential patient information
Ability to obtain and maintain access to San Diego County’s EHR systems and Designated Databases
Reside in the state of CA and be willing to work in the San Diego office
Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:30 am - 6:00 pm PST. Initial onboarding and training will follow a temporary schedule of 8:30 am - 5:00 pm. Per business need there may be the need to be on-site up to 5 days per week. It may be necessary, given the business need, to work occasional overtime.
Typing speed of 50+ WPM with high accuracy
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Reside within commutable distance to the office at 3131 Camino Del Rio N San Diego, CA, 92108
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Nice To Haves

Experience in a healthcare setting (hospital, clinic, insurance)
Familiarity with ICD-10, CPT codes, Medicare / Medicaid
Call center experience
Working knowledge of medical terminology

Responsibilities

Process and track a wide range of authorization requests, ensuring accuracy and adherence to established turnaround times
Distribute clinical documentation and work products to licensed clinicians for timely review and decision-making
Serve as a backup resource for other Clinical Administrative Coordinator functions, providing flexible support based on team needs and availability
Sort and manage incoming communications, including e-faxes, physical mail, and scanned documents, ensuring they are routed appropriately and processed efficiently
Purge outdated documents and maintain organized, compliant records in accordance with retention policies
Perform facsimile, photocopying, and general administrative support tasks as directed by team leaders, supervisors, or managers
Accurately direct visitors and incoming calls to the appropriate departments or staff members, and take clear, detailed messages when necessary
Actively pursue professional development through Optum’s Common Language of Leadership framework to continuously enhance your skills and performance
Crosstrain in Clinical Administrative Coordination and Utilization Management processes to support a collaborative and agile team environment
Adapt to process updates and implement changes promptly to maintain compliance, efficiency, and service quality
Perform other duties as assigned by Clinical Managers or Clinical Administrative Manager, contributing to a high-performing, mission-driven team