Clinical Administrative Coordinator

UnitedHealth Group•Las Vegas, NV

4d•Hybrid

About The Position

This position follows a hybrid schedule with some days onsite and some days from home. Our office is located at 2720 N Tenaya Way, Las Vegas, NV 89128. At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime. We offer 6 - 8 weeks of paid training. The hours during training will be 8:00am to 5:00pm, Monday - Friday. Training will be conducted onsite.

Requirements

High School Diploma / GED OR equivalent years of work experience
Must be 18 years of age OR older
2+ years of experience in a healthcare facility, medical office, hospital or managed care setting
2+ years of customer service experience
Knowledge of medical terminology, ICD-10, and CPT codes
Complete training onsite in the Las Vegas, Nevada office
This position is full-time (40 hours/week), Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 2720 N Tenaya Way, Las Vegas, NV 89128. Employees will be required to work some days onsite and some days from home.

Nice To Haves

Experience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools
Experience with Microsoft Word, Excel, SharePoint (edit, save & send documents) and Microsoft Teams (communication)
Reside within commutable distance to the office at Las Vegas, NV
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Provide high level of customer service while communicating with internal departments and provider office staff as pertains to performance of job responsibilities.
Takes responsibility for problem solving to achieve key indicator goals.
Follow departmental policy regarding accurate documentation of clinical data, demographic and product information, provider/facility contract status; appropriately route cases to RN for clinical review; follow department policy for non-clinical level notifications.