Clinical Administrative Coordinator

UnitedHealth Group•Las Vegas, NV

5d•$18 - $32•Hybrid

About The Position

This position follows a hybrid schedule with some in-office days and some remote days per week. Our office is located at 2716 N Tenaya Way, Las Vegas, NV 89129. At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. A Clinical Administrative Coordinator involves managing a high volume of data entry, call center tasks, and care coordination responsibilities. This position is full time (40 hours / week), requiring flexibility in scheduling across Monday through Sunday. Employees may work either an 8- OR 10-hour shift during standard business hours of: Monday - Friday: 4:00 am - 5:00 pm PST Saturday: 5:00 am - 5:00 pm PST Sunday: 5:00 am - 3:30 pm PST Schedules will vary based on business needs and will include occasional overtime and holiday shifts. This position offers flexibility with either a remote or hybrid work schedule, where hybrid employees split their time between working onsite and remotely. We offer 8 weeks of paid training in the office. The hours during training will be 8:00 am - 5:00 pm PST, Monday - Friday. Training will be conducted onsite.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
2+ years of experience in a healthcare facility, medical office, hospital, OR managed care setting
Experience with medical terminology, ICD-10, and CPT codes
Experience using Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (creating spreadsheets, working within spreadsheets), and Microsoft Teams (communication)
This position is full time (40 hours / week), Monday - Sunday. Employees must have flexibility to work either an 8- OR 10-hour shift schedule during normal business hours of 4:00 am - 5:00 pm PST from Monday- Friday, 5:00 am - 5:00 pm PST on Saturdays, and 5:00 am - 3:30 pm PST on Sundays. It may be necessary, given the business need, to work occasional overtime and holiday shifts.
Reside within communicable distance to the office at 2716 N Tenaya Way, Las Vegas, NV 89129
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Candidates are required to pass a drug test before beginning employment.

Nice To Haves

Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as primary job tools

Responsibilities

Under the manager direction, functions as a Clinical Administrative Coordinator in the Utilization Review Department
Primarily responsible for cases by data entry of clinical into the Facets system, via telephone, fax or computer
Builds prior authorizations and generates letters while staying within compliance with time frames
Communicates with providers other departments as needed
Works independently with minimal supervision
Data entry of faxes into the FACETs system and telephone requests to meet department key indicator productivity and accuracy standards; maintain minimum of 98%25 case data entry accuracy
Provide high level of customer service while communicating with internal departments and hospitals as pertains to performance of job responsibilities
Takes responsibility for problem solving to achieve key indicator goals