Clinical Administrative Coordinator

UnitedHealth Group•Overland Park, KS

15h•$18 - $32•Remote

About The Position

Optum, part of UnitedHealth Group, is hiring a Clinical Administrative Coordinator to support patients, providers, and practice staff. The role handles patient scheduling and follow-up, patient records and referrals, insurance verification, communications, and general office and clerical work, including document processing in Epic EMR. The position is remote for candidates residing in Kansas, Missouri, Indiana, or Ohio, and is scheduled for 40 hours per week, Monday through Friday, either 8 a.m.–5 p.m. CST or 9 a.m.–6 p.m. EST. The coordinator helps patients navigate care and related processes by answering questions, explaining benefits and care details, coordinating referrals and appointments, connecting patients with resources, and responding constructively to challenging interactions. The role also supports accurate documentation, payment and account adjustments, work queue monitoring, and collaboration across departments to resolve issues affecting reimbursement. The position requires a high school diploma or GED and at least one year of healthcare experience using Epic or a similar electronic medical record system. Work-from-home experience is preferred. The hourly pay range is $18.00 to $32.00, based on factors such as location, education, work experience, and certifications. The company offers a comprehensive benefits package, incentive and recognition programs, an equity stock purchase plan, and a 401(k) contribution, subject to eligibility requirements.

Requirements

High school diploma or GED.
At least one year of healthcare experience using Epic or a similar electronic medical record system.
Must reside in Kansas, Ohio, Missouri, or Indiana.
Understanding of relevant health plan guidelines and benefits, such as Medicare, Medicaid, commercial plans, and applicable federal or local government regulations.
Understanding of federal privacy regulations, such as HIPAA.
Knowledge of safety guidelines and practices, such as OSHA.
Knowledge of basic medical terminology and human anatomy to document patient information using standard language and medical terminology.

Nice To Haves

Work-from-home experience.

Responsibilities

Respond to patient questions in person or by phone, greet patients, and build rapport to support a positive patient experience.
Enter and update patient demographic, guarantor, coverage, and care data in computer systems, including Epic EMR.
Make patient follow-up and appointment reminder calls, schedule and reschedule visits, and coordinate or confirm appointments and services.
Verify patient information, insurance eligibility, benefits, and referral approvals; obtain additional information as needed.
Ensure provider templates and procedures are correctly built so appointments are scheduled in appropriate time slots.
Ask patients for required paperwork or assist them in completing it, including health history and insurance documentation.
Make calls to providers’ offices on patients’ behalf to schedule services, check progress, and facilitate care.
Connect patients with community, social service, housing, meal, and other resources that support care and self-care.
Work directly with patients to identify needs and requests for adjustments to their plans of care.
Handle challenging patient interactions constructively, including those involving confusion, socioeconomic challenges, frustration, or language barriers.
Explain sensitive healthcare decisions, patient-care details, referrals, medications, medical benefits, coverage, denials, and appeal rights to patients or caregivers.
Enter and process patient referral data, review referrals for duplicates, route them to appropriate providers, and follow up with requesting providers about potential changes.
Complete scheduling and follow-up activities in accordance with applicable federal, state, and organizational guidelines.
Draft or provide written patient communications, including standard and welcome letters and educational materials, in accordance with company and health plan guidelines.
Maintain communication and rapport with physicians to promote patient services and care.
Screen and forward incoming calls from patients, physicians, and health plans; monitor no-show and other work queues.
Accurately change filing order, ensure needed account adjustments are listed, distribute payments to the correct service dates, and request changes when needed.
Attend meetings regarding team and department updates.
Assist insurance companies and guarantors with questions about charges and balances, and work with other departments to resolve issues affecting reimbursement.
Process faxes, scan documents into Epic, and create or respond to letters and forms.
Perform general clerical and daily office tasks, participate in performance improvement activities, and complete other assigned duties.